UX Writer

UX Writer

We are seeking a UX Writer to create digital content strategies and messaging that help solve member problems, communicate the value of the client, and achieve business goals. This role will independently leverage human-centered design, user testing, content design principles, omnichannel content strategy, SEO best practices, accessibility, and client brand and style guidelines to help create digital member experiences.

Responsibilities:

• Create user experience writing for client digital channels, including the website, mobile app, emails, text messages, and push notifications.
• Read and analyze business requirements to create necessary content.
• Use strategic thinking to suggest content strategy solutions.
• Collaborate with subject matter experts and design teams to create user experiences.
• Work in a fast-paced environment and complete projects within 1 to 7 days based on complexity.
• Use Figma to create content and layout; MS Word may also be used.
• Use SEMrush for keyword research.
• Use Google Analytics to review data on page performance.

Required Skills:

• User experience writing or content design, with a minimum of 2 years of experience.
• Strong familiarity with SEO, AP style, and style guides, with a minimum of 2 years of experience.
• Experience working with subject matter experts and design teams to create user experiences.
• Knowledge of Figma, MS Word, and Google Analytics.

Preferred Qualifications:

• All candidates must submit a portfolio for review.
• UX writing certification is a plus.
• UX design or UX research certifications are not a substitute.
• Intermediate use of design systems or content management systems is a plus.
• Intermediate knowledge of Figma is a plus.
• Experience in financial or insurance services is a plus.