Director of Business Development

Director of Business Development (DBD) The Director of Business Development (DBD) is responsible for the overall management and direction for sales and business development in assigned office(s). The DBD implements and carries out the sales initiatives set forth by the Area Director of Operations (ADO). In this role, you will report to the Regional VP and GM of Long Term Care Division (RVPGM). Responsibilities Responsible for expanding business while consistently achieving customer satisfaction with existing and potential client/partners and maintaining positive relationships with internal and external customers. Focus on developing local Community Relations Managers (CRM) and guide the Family Navigators (FN) in collaboration with the local Director of Operations (DOO). Collaborate with the local DO on sales goals and activities; responsible for generating sales to meet and exceed assigned goals and quotas/productivity. Understand and promote the Compliance Plan and the HIPAA Plan within areas of responsibility. Work within multiple work teams in the organization to promote win‑win solutions and communicate successfully with multiple internal and external departments/businesses. Take initiative to creatively find new untapped sources of business while following applicable state and federal guidelines; find new prospective customers, present business ideas, and convert them into clients. Plan approaches/pitches and work with the team to develop proposals that speak to the client’s needs, concerns and objectives. Follow company policy on the complaint process and submit weekly progress reports to DOO tracking activity on accounts and liaison development using appropriate technology. Work successfully with local DOO to create new corporate partnerships to ensure financial growth and be responsible for credentialing these businesses. Identify proactively marketing and education issues, consider decision alternatives, and propose best available solutions for complex problems. Secure and maintain agreements with vendors in collaboration with the DOO. Attend industry functions as assigned, provide feedback and information on market and creative trends, and implement where necessary. Remove barriers that might interfere with team participation and performance for assigned team(s). Consistently achieve customer satisfaction with existing clients/partners; responsible for CRM orientation/probation, evaluations, productivity and progress of sales force within the local branch. Ensure recruitment of qualified sales staff and participate in the hiring process; set and manage performance goals, quotas and career paths for self and direct reports. Collaborate and strategize with DOO for growth opportunities and focus. Lead networking and relationship building efforts with referral sources, potential referral sources and Director of Nursing (DON). Plan/participate in weekly, quarterly and annual sales meetings; review daily/weekly/monthly sales numbers using appropriate technology and act upon data. Participate in the Performance Improvement process, especially the Annual Program Evaluation as regards strategic planning and the business plan. Develop an Annual Business Plan for the branch office in collaboration with the DOO; submit reports/documentation within required timeframes. Maintain confidentiality of agency, employee and patient matters; create and disseminate sales collateral after educating staff. Promote the Agency mission, vision, goals, and philosophy within the community; perform other duties as assigned. Required Skills, Abilities and Knowledge Excellent verbal and written communication skills. Ability to communicate effectively with all levels of authority. Computer knowledge (preferred). Ability to function independently and problem‑solve to move the area forward in the market. Ability to lead staff during high‑growth mode and bring team to maximum potential. Ability to handle stressful situations and deadlines. Knowledge of home care reimbursement and Medicare/Medicaid/insurance criteria. Knowledge of other providers in the region and their reimbursement. Proven performance as a sales leader and team builder. Excellent facilitation skills when managing projects or teams. Travel may be required. Education, Experience, Licenses and Certifications Three to five years of management and sales/marketing experience in home care or a related healthcare field. BA/BS degree (preferred). Physical Requirements You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job. However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations. Benefits Family Medical, Dental, and Vision Insurance Paid Time Off and Paid Sick Time 401(k) Referral Program EEO Statement Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age, or any other status protected by law. Team Select Home Care is an employment‑at‑will employer. #J-18808-Ljbffr