Guest Experience Lead (GEL)

Be the Smile That Makes Someone’s Day!

As a Guest Experience Lead (GEL) at McDonald’s, you’re the face of our restaurant. You’ll be the go-to person for ensuring every guest feels welcomed, appreciated, and well taken care of—from the moment they walk through our doors to the moment they leave.

What You’ll Do:

• Greet guests warmly and create a friendly, inviting environment

• Support customers in the lobby, dining area, and kiosks

• Handle concerns professionally and ensure customer satisfaction

• Work with the team to maintain a clean and welcoming restaurant

• Help organize community and in-store events or promotions

What You’ll Get:

• $2,500 Tuition Assistance – We’ll help you reach your education goals

• DailyPay – Access your earnings before payday

• Direct2Care – 24/7 access to healthcare professionals

• Flexible Scheduling – Work around school, family, and life

• Holiday Savings Plan – Extra support for holiday budgeting

• Free Uniforms – Provided at no cost

• Leadership & Growth Opportunities – Build a career with us

Who You Are:

• Friendly, outgoing, and great with people

• Comfortable working in a fast-paced team environment

• Excellent communication and problem-solving skills

• Previous customer service experience is a plus, but not required

• Eager to learn and grow with us

Make a Real Impact—One Guest at a Time

If you love connecting with people and want a job that helps you grow personally and professionally, this role is for you.

ADDITIONAL INFO

This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job.

By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.

Requsition ID: PDX_MC_9EB0E207-CD48-4436-8820-6E118413D77F_81658

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.