Customer Service Representative

Job Description

Job Description

We’re a Cuyahoga Falls-based company assisting businesses of all sizes grow through performance-driven strategies and creative storytelling. From media to content, branding, and web. We bring together data and design to deliver measurable results.

Our team is made up of thinkers, doers, and lifelong learners. We’re obsessed with new ideas, fueled by collaboration, and grounded in one simple goal: helping your brand win.

If you have a passion for helping people using a high-touch, personal approach, you may be ideal for this position. The ideal candidate would show great initiative, be highly organized, have excellent people skills, a positive attitude, attention to detail, and a client-first growth-style mindset. You can work independently but you MUST be a good team member as well. We are a fast-paced business where work and client needs are wide-ranging and flexible as we hope you are. 

Responsibilities include, but are not limited to tasks such as:

• Field incoming calls, emails, and correspondence
• Implement and lead daily accountability check-ins with staff
• Attend all trainings in the office including, but not limited to, employee & client collaboration
• Post-appointment follow-up notes
• Working knowledge of electronic tracking systems
• Establish/service new customer accounts
• Maintain an up-to-date database (contact info, actions, service records, etc)
• Run and review new/existing household and account reports
• Evaluate, process, and work through account service requests to completion
• Assist leadership with various projects
• Represent and enhance the company Mission and Core Values