Collections Specialist

Overview This role is responsible for managing the collection of outstanding accounts receivable, resolving billing issues, and reducing overall delinquency. The position requires strong communication, analytical thinking, and the ability to maintain positive customer relationships while ensuring timely payment. Key Responsibilities Monitor and review open accounts to prioritize collection efforts Conduct professional collection outreach via phone and email while maintaining strong customer relationships Provide customers with invoices and supporting documentation as requested Investigate and resolve billing discrepancies and past-due accounts Identify root causes of account issues and escalate or communicate findings to management Partner with internal stakeholders to review aging reports and improve collection performance Maintain accurate records of collection activity and account status Qualifications At least 1 year of experience in a multi-site B2B collections environment Ability to read and interpret accounting and financial documents Strong communication skills, both internally and externally Working knowledge of invoice processing, payment terms, and basic financial metrics (e.g., DSO) Solid analytical and problem-solving abilities with attention to detail Proficiency in Microsoft Excel Experience with accounting or ERP systems Ability to manage multiple priorities and meet deadlines in a fast-paced environment Strong interpersonal skills and ability to work collaboratively within a team Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we" or "our" or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need accommodations are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io. Vaco by Highspring also wants all applicants to know that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present you as a candidate for the foregoing employment opportunity. You also agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not misrepresented your qualifications. You agree to maintain confidentiality, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position, and you will limit disclosure of information about the position to the extent necessary to perform obligations in furtherance of your application. Vaco by Highspring will exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada only: the position is to replace a presently employed person at Vaco by Highspring's client. Privacy Notice Vaco by Highspring respects your privacy and is committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. AI and Recruitment Notice Submissions to this position are subject to the use of AI to perform preliminary candidate screenings aimed at ensuring minimum job requirements are satisfied. More details about Vaco by Highspring's use of AI can be found at the linked page. Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Pay Transparency Notice Determining compensation for this role depends upon factors including the individual's skill set, experience and training; licensure and certification requirements; office location and other geographic considerations; and other business needs. The company may offer discretionary bonuses and/or participation in medical, dental, and vision benefits as well as retirement benefits where applicable. #J-18808-Ljbffr