Corporate Travel & Expense Administrator

Job Description

Job Description

Location: Hybrid - Durham,NC

Hours: M-F (12pm-9pm)

ABOUT US:

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

ROLE DESCRIPTION:

Victra is seeking detail-oriented and service-driven Travel & Expense Administrator to support Victra’s Travel & Expense team with coordination and logistics for employees across our nationwide retail operations. Reporting to the Corporate Travel & Expense Manager, this role is responsible for handling end-to-end travel arrangements for field and corporate employees. The ideal candidate combines excellent customer service with a strong grasp of travel booking systems, policy compliance, and the fast-paced nature of supporting a large, distributed retail workforce.

KEY RESPONSIBILITIES:

Travel & Expense Program Administration

• Book air, car, hotel and rail travel based on approved itineraries and company travel policies in GDS (Sabre) and through online booking tool.
• Ensure all bookings are accurate, timely, and optimized for cost efficiency and traveler convenience.
• Assist with itinerary changes, cancellations, rebooking’s, and emergency travel support.
• Support employee offboarding by ensuring timely closure of T&E reports and accounts.
• ·      Provided administrative Support for company’s card & expense tool, Ramp.

Policy Compliance, Education & Documentation

• Apply Victra’s corporate travel policy consistently, flagging any exceptions for manager review and approval.
• Communicate with employees and leaders to confirm preferences, answer questions, and resolve travel issues.
• Maintain accurate traveler records and documentation for each trip, ensuring details are properly entered into the travel management system.
• Help educate travelers on travel policies, approval processes, and preferred vendors.
• Provide guidance and resources to employees on T&E systems, tools, and policies.

Customer Service & Team

• Respond to employee inquiries with a focus on delivering timely, accurate, and customer-friendly resolutions
• Deliver white-glove support to travelers, with an emphasis on professionalism, clarity, and responsiveness.
• Troubleshoot and escalate issues as needed to ensure smooth travel experiences.
• Partner with team members to handle high-volume travel periods or priority bookings.

Collaboration & Process Improvement

• Support process improvement initiatives led by the Corporate Travel & Expense Manager.
• Assist with ad-hoc projects and cross-functional requests to support evolving business needs.
• Work closely with the Corporate Travel Manager and other agents to share updates, best practices, and service improvements.
• Stay current on travel trends, tools, and procedures that improve efficiency or traveler satisfaction.
• Assist in collecting feedback and recommending enhancements to the travel program.

WHAT WE ARE LOOKING FOR:

Education & Experience

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 10+ years of experience in corporate travel booking with a Travel Management Company, preferably CTM.
• Familiarity with corporate travel management platforms (e.g., Concur, Lightning, Ramp Expense etc.) strongly preferred.
• Previous expense platform experience preferred, Ramp Expense experience preferred.

Skills & Competencies

• Exceptional attention to detail, organization, and follow-through.
• Strong verbal and written communication skills.
• Ability to multitask and prioritize in a deadline-driven environment.
• Service mindset with a calm, solutions-focused approach to challenges.
• Basic understanding of travel logistics, pricing structures, and fare rules.

Working Conditions

• Flexibility to occasionally work extended hours or adjust shifts during peak travel periods.
• Hybrid role and requires working in the HQ office 3 days a week if local in RDU area or virtual for West Coast applicants.
• Shift hours are Monday to Friday 12pm to - 9p EST. 

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses.
• Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.