Accounts Receivable Lead
Somewhere
Accounts Receivable Lead
The Accounts Receivable Lead oversees Accounts Receivable, Billing, and related Customer Service functions. This role ensures accurate billing and collections, supports a consistent customer experience, and coordinates with Finance, Sales Operations, and Lot Operations to resolve customer and account-related issues.
Team Leadership & Customer Service
- Lead and support the Accounts Receivable, Billing, and Customer Service team.
- Assign priorities, monitor performance, and provide ongoing training and feedback.
- Oversee customer communications and serve as the primary escalation point for complex customer and billing issues.
- Ensure consistent customer service standards and timely response times.
Billing, Collections & Account Management
- Oversee daily and weekly billing, invoicing, payment processing, and account reconciliation.
- Monitor A/R aging and collections and ensure timely follow-up on outstanding balances.
- Review and resolve billing discrepancies, payment issues, and customer account concerns.
- Ensure customer accounts and required documentation, including COIs, POs, and payment information, are accurate and current.
- Support month-end close, reporting, reconciliations, and customer statements.
Sales Operations & Compliance
- Support reservation and contract continuity by ensuring required customer documentation is complete.
- Oversee citation billing, tracking, and related customer follow-up.
- Maintain accurate records and ensure established billing, customer service, and compliance processes are followed.
- Support Zendesk and other customer service workflows as needed.
Cross-Department Collaboration
- Partner with Operations, Finance, Sales Operations, and other departments to resolve customer and account-related issues.
- Identify opportunities to improve billing, customer service, and cross-functional processes.
Hybrid & After-Hours Support
- Provide designated after-hours and weekend customer service and reservation support.
- Monitor and respond to time-sensitive customer calls, emails, and Zendesk requests.
- Resolve routine requests and escalate urgent or complex issues as appropriate.
- Document after-hours activity and provide clear handoffs for unresolved items.
- Note: After-hours responsibilities are expected to require less than four (4) hours of active work per day.
Qualifications & Requirements
- Experience: Previous experience in accounts receivable, billing, collections, or customer service.
- Leadership: Proven experience leading or supervising a team.
- Core Skills: Strong organizational skills, high attention to detail, and excellent written and verbal communication.
- Problem Solving: Ability to manage multiple priorities and resolve issues independently.
- Tech Stack: Proficiency with Google Workspace and billing/account management systems; RentalWorks and Zendesk experience preferred.
- Confidentiality: Ability to maintain strict confidentiality when handling customer and financial information.
- Flexibility: Flexible availability for designated after-hours, weekend, and holiday support as assigned.
Work Location & Schedule Structure
- Combination of scheduled business hours and designated after-hours support.
- Regular daytime responsibilities are performed during scheduled business hours.
- Includes designated after-hours, weekend, and holiday customer service coverage as needed (requiring less than 4 hours of active work per day during coverage windows).
- Employee must maintain appropriate availability and responsiveness during assigned coverage periods.
Vacancy posted 2 days ago
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