Customer Service Representative

Customer Service Specialist Roles and Responsibilities Communicate verbally and through written correspondence accurate medical/test information by ownership of solving customer issues Maintain customer focus in stressful situations, communicating in a professional manner with credibility and rapport Consistently uses a systematic approach in solving all problems Direct information to various departments of the laboratory for follow-up on phone inquiries Able to clearly and factually summarize conversations understanding issues to prompt resolution of issues Required Skills and Experience High school diploma or equivalent 2 years customer service and knowledge of medical terminology, lab experience preferred Physical Requirements Repetitive use of hands (e.g. computer keyboard usage), sitting for long periods of time up to 6 hours per day. Location and Travel Requirements Onsite location: 1020 Craft Road Ithaca NY Suite B Hours: M - F (7a-3pm, 8a-4pm or 9a-5pm) Compensation Disclosure $18.50 to $24.00 per hour We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at View email address on click.appcast.io. #J-18808-Ljbffr