Information Systems Analyst

Temporary Bond Contract Position

This temporary bond contract position analyzes, supports, tests, verifies, and documents the district's enterprise systems and applications. Work days: 226. WFH is eligible for Texas residents.

Qualifications:

• Education/Certification: Bachelor's degree in Computer Science or a related field preferred
• Certifications in ITILv4, PMP, and Microsoft Technology Stack preferred
• Special Knowledge/Skills:
• Knowledge and experience with K12 enterprise resource planning (ERP) and student information systems (SIS)
• Strong analytical skills
• Demonstrated ability to facilitate system reviews, conduct business process analysis, and conduct functional gap analysis
• Strong technical skills
• Applications development experience a plus, along with experience integrating data across various platforms
• Knowledge and experience with Systems Development Life Cycle (SDLC) and Agile methodologies
• Knowledge of database management tools and activities
• Skill in business process, and systems and data analysis
• Skill in application, security, and workflow administration for enterprise applications
• Skill in the use of complex report writing tools (Crystal, SSRS)
• Skill in data mappings, integrations, conversions, and clean-up
• Excellent interpersonal, verbal and written communications skills
• Ability to develop and maintain effective working relationships
• Ability to handle multiple and changing priorities efficiently and effectively
• Experience: Three years of experience as a Systems Analyst supporting K-12 ERP/SIS applications preferred

Major Responsibilities and Duties:

• Implement and maintain assigned business applications and provide specialized expertise and support to ensure those applications meet the instructional, operational, and informational needs of the district.
• Utilize critical thinking skills to consider stakeholder requests and ask probing questions until the real need is surfaced and understood.
• Utilize problem-solving skills to facilitate a shared understanding of the problem, the possible solutions, and the technical challenges in order to lead the team to the best solution.
• Utilize exceptional writing skills to clearly and concisely document complex product functionality and explain technical concepts.
• Exercise superior communication skills to present effectively to diverse audiences, participate in and/or moderate working meetings, ask good questions, and listen to and absorb responses.
• Coordinate operational tasks, projects, and software implementations by creating and executing project work plans and specifications, conducting and documenting meetings, and performing needs assessments.
• Manage, identify, and resolve issues, communicate status and milestone reporting, coordinate application development activities, and transition users into new and upgraded applications.
• Conduct post-activity examinations of processes and projects to determine opportunities for improvement.
• Perform detailed business process analysis.
• Identify best practices needed for business process enhancement.
• Utilize critical thinking skills for refining business processes for efficiency and ROI.
• Evaluates the functionality of the applications and recommends solutions that meet business needs.
• Creates or develops queries and reports using reporting tools.
• Develops procedures and performs user level acceptance, data migration, and data conversion testing.
• Test patches, upgrades, new releases, and reports before approving migration to the production environment.
• Provides post-production support for all deployed modules in responsible area.
• Works with developers and vendors to troubleshoot and resolve application issues and ensure optimum performance.
• Develops and delivers end-user training for appropriate application modules.
• Demonstrates a strong customer service orientation and a desire to help others.
• Establishes and maintains a high level of customer trust and confidence in the team's knowledge of and concern for educational and business needs.
• Perform R&D, remain knowledgeable of emerging trends in technology, and keep abreast of innovative practices.
• Attain and keep current, relevant technology certifications.
• Follow all rules, regulations and policies of Plano ISD and follow directives from superiors
• Follow attendance policy as assigned by supervisor
• Perform special projects, after-hours support and upgrades, and other duties as assigned

Working Conditions:

• Mental Demands: Ability to communicate effectively (verbal and written) interpret policy, procedures, and data Coordinate district functions Maintain emotional control under stress
• Physical Demands/Environmental Factors: Frequent districtwide travel Occasional prolonged and irregular hours Work with frequent interruptions Frequent standing, stooping, bending, kneeling, pushing and pulling Prolonged use of computer and repetitive hand motions Occasional lifting up to 50 pounds

Approved By: Greg Gaston, HR Director Date: 1/7/25