Supervisor, Customer Experience Collections

RSupervisor Customer Experience - Collections (Open)

Location:

Tulsa OK - W. 7th St. - Management - Central BSC

How will you CONTRIBUTE and GROW

Job Description Summary
We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees our customers patients community stakeholders and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative.

At Airgas we RESPECT HONOR and VALUE diversity.

Airgas is Hiring for a Customer Experience Representative - Tulsa OK!

We are looking for you !

• Base salary plus commission
• Hybrid Schedule
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life including Medical Dental Vision Life AD&D and Disability Insurance.
• Support for Parents: We offer up to 14-week paid child birth benefits to support growing families.
• Future Security: 401(k) Retirement Plan with company match Tuition Assistance Paid Holidays Vacation and Sick time.
• Early Access: Your benefits start after just 30 days of employment

The Customer Experience (CX) Accounts Receivable Supervisor is responsible for the guidance and mentorship of a team of CX Representatives and Specialists. This role will be responsible for co-creating and evolving practices impacting the customer experience in an innovative customer-centric and value-driven environment with the expressed purpose of implementing digital capabilities to advance and enrich each step of the customer journey and positively shape and elevate business processes . The goal is to create and maintain an effortless customer experience resulting in increased customer loyalty advocacy and increased purchases

• Develop and implement a plan to achieve the divisional accounts receivable goals support and evaluate receivable performance and provide support/reporting to Division management.
• Provide training and education to CXRs and CXSs related to credit policies and procedures. Uncover opportunities for improvement with billing pricing or other customer experience areas. Coordinate credit sign-offs as appropriate and support account reviews for compliance.
• Implement Division plans for optimizing cash collections and appropriate handling of the accounts receivable portfolio.
• Build alignment and resolve collection matters with customers communicating critical matters to CX Accounts Receivable Manager.
• Develop and maintain close working relationships with the Regional Company AVPs DMs Account Managers and Branch Managers.
• Work closely with the Division related to master data customer pricing sales tax and cylinder control.
• Support the Division Customer Experience organization through goal-setting evaluations positive feedback on-going coaching and constructive guidance ensuring activities are performed within department and Company policy.
• Identify dynamic staffing needs with performance evaluations training and scheduling of resources.
• A client service orientation that views collections as a supportive business function rather than an adversarial one.
• Excellent written and verbal communication skills; a desire to share complex ideas clearly and concisely.
• Core Competencies : Thoughtful problem-solving active listening adaptability and the commitment to navigate evolving priorities in a dynamic environment .
  

Are you a MATCH

MINIMUM QUALIFICATIONS:

To perform this position successfully an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Qualifications:

• High School Diploma or equivalent
• A foundational understanding of Excel
• Comfortable navigating Google Workspace (Sheets Docs Gmail Meet etc.) as it is essential to our daily collaboration .
• Proficiency with SAP and/or ERP systems is a key requirement for success in this position.
• Must be able to operate in a drug-free workplace.
• Ability to navigate multiple priorities .

Preferred Qualifications:

• Commercial collections experience with a demonstrated background of achievement .
• Bilingual skills ( Spanish ) are a plus.
• General understanding of all other CX disciplines : cash apps data integrity account set up credit tax cylinder assets analytics disputes credit memos pricing .
• Familiarity with hardgoods products and branch/plant operations is a wonderful asset to our team.
• Associate or Bachelor degree preferred or equivalent practical experience alongside experience in a team leadership or supportive guidance role .
• Accounts receivable experience in a high-volume fast-paced environment with some experience as a Customer Experience Representative a plus.
• Exposure to and knowledge of contract law secured transactions and bankruptcy topics .
• Experience with SAP and/or ERP systems is a plus.

Knowledge Skills & Abilities:

• Strong leadership skills to effectively guide empower and support team members both locally and virtually while displaying behaviors and attitudes consistent with Airgas Core Values .
• Proficiency in both Google Suite and Microsoft ( Word Excel Docs Sheets Slides Gmail Forms Google Drive Meets and Chats ).
• The CX Accounts Receivable Supervisor will bring a demonstrated background in prior credit and collection roles .
• An ability to see the credit operation as a financially oriented customer experience function that balances cost management with support for the business .
• Ideally you bring a strong client-focused mindset and the ability to use collaborative and partnership-driven approaches in achieving diverse goals .
• Mentoring and staff development skills .
• Organizational team-building and interpersonal skills with the ability to collaborate and navigate within a complex organization .
• Communication and leadership skills with the ability to grow with increasing responsibilities in a dynamic environment .
• Understanding of the impact of new technologies on processes and outcomes .
• Experience integrating new technologies into day-to-day operations .

PHYSICAL DEMANDS:

The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Employee may occasionally be required to transverse through office production and/or warehouse locations.
• Employee will frequently be required to actively listen and exchange information.
• Ability to routinely move 25 40 lbs .
• Ability to conduct business travel as needed

WORK ENVIRONMENT:

The characteristics listed below are representative of the work environment typically encountered by an individual while performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Primarily performs duties in an indoor office/production work environment.
• Occasionally may require outdoor environments in various seasonal weather conditions.
  

Benefits

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical dental and vision plans short-term and long-term disability life and accidental death and dismemberment (AD&D) insurance Employee Assistance Program (EAP) pre-tax commuter transportation benefit parental leave vacation sick time floating holidays jury duty and funeral/bereavement leave and paid holidays for all eligible full-time employees.

Additionally we offer our eligible employees a 401k plan with company matching funds tuition reimbursement discounted college tuition for eligible employees dependents and an Airgas Scholarship Program for dependent children.

Associates who are members of collective bargaining units should review their bargaining agreement to determine whether they are eligible for some or all of the benefits described here and to see any special terms or conditions for eligibility.

Your DIFFERENCES enhance our PERFORMANCE

At Airgas we are committed to building a workplace that embraces the diversity of our employees our customers patients community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants regardless of their race gender sexual orientation religion disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent both individually and collectively and it helps foster our ability to innovate by living our fundamentals acting for our success and creating an engaging environment in a changing world.

About Airgas

Airgas an Air Liquide company is a leading U.S. supplier of industrial medical and specialty gases as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18000 associates Airgas fosters a culture of safety customer success sustainability and innovation. Airgas associates are empowered to share ideas take initiative and make decisions.

Airgas is a subsidiary of Air Liquide a world leader in gases technologies and services for industry and healthcare. Present in 60 countries with approximately 66500 employees Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas you matter and so does the work you do. As a member of our team you play an important role in the success of your team making sure our products are created sustainably and delivered safely and turn youll find a welcoming workplace where youre valued for who you are and where you can fill your potential while growing a fulfilling career whatever path you choose.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race color religion sex sexual orientation gender identity national origin disability veteran status or any other protected characteristic.

Airgas an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process please contact us by email at

Required Experience:

Manager