Express Service Technician

Job Title

Express Service Technician

Job Description

Our Mission is Simple: to create an uncommonly exceptional experience for guests' automotive needs and employees' long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.

What We Offer

Full time, $20/hour

Health Insurance with optional Vision and Dental Insurance

Employer Provided Life Insurance

401(k) Savings Plan with Employer Match

Closed on Sundays and Paid Company Holidays

Paid Vacation and Paid Sick Leave

Paid Training and Ongoing Professional Development

Employee Discounts

Work-Life Balance and Family-Friendly, Inclusive Team Culture

Career Growth and Internal Promotions

Position Overview

The Express Service Technician plays a key role in our dealership's Ford Pro Service department by performing routine maintenance services efficiently while supporting a transparent, customer-first service experience. This position is responsible for completing a factory-recommended multi-point inspection (MPI) on every vehicle, including recording a professional inspection video that is shared directly with customers to clearly explain vehicle condition and recommended services.

Key Responsibilities

Express Maintenance Services

• Perform express maintenance services such as oil and filter changes, tire rotations, battery replacements, fluid services, and basic inspections
• Follow manufacturer guidelines and dealership repair procedures at all times
• Accurately document all services and inspection results in the dealership management system (DMS)

Multi-Point Inspection & Video Process

• Complete a manufacturer-approved multi-point inspection on every vehicle serviced
• Record a clear, professional video inspection highlighting vehicle condition, safety concerns, and maintenance recommendations
• Communicate findings in a customer-friendly manner that builds trust and confidence in the dealership
• Ensure inspection results and videos are submitted promptly to service advisors for customer review

Team & Customer Experience

• Work closely with service advisors to ensure accurate recommendations and efficient service flow
• Maintain a professional appearance and communication style consistent with dealership brand standards
• Contribute to high CSI (Customer Satisfaction Index) scores through quality work and transparent communication

Safety, Compliance & Shop Standards

• Maintain a clean, organized, and safe work environment
• Properly use dealership tools, equipment, and inspection technology
• Adhere to all dealership, OEM, safety, and environmental policies

Qualifications

Required

• High school diploma or equivalent
• Valid driver's license with an acceptable driving record
• Automotive repair and maintenance experience in a professional setting
• Ability and willingness to appear on video and communicate clearly with customers
• Comfortable using tablets, mobile devices, and dealership software systems
• Willingness to complete online and in-person training to obtain Ford Certifications

Skills & Competencies

• Strong attention to detail and quality control
• Ability to work efficiently in a fast-paced dealership environment
• Professional, customer-focused mindset
• Strong communication skills, including on-camera explanations

Physical Requirements

• Ability to stand for extended periods and lift up to 50 pounds
• Ability to work in an automotive shop environment

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.