Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Company parties
• Competitive salary
• Flexible schedule

ROLE DESCRIPTION:
Love helping people? Looking for a career where you can make a difference every day?

We're searching for a friendly, organized, and customer-focused professional to become the face of our agency. In this role, you'll build lasting relationships with our customers, provide exceptional service, and help ensure every client feels valued and protected.

This is a customer service position with sales opportunities. You'll be expected to provide outstanding service while identifying customer needs, recommending appropriate insurance solutions, and contributing to individual and team sales goals.

If you're someone who enjoys solving problems, communicating with people, and being part of a supportive, high-performing team, we'd love to meet you! This position also offers opportunities to grow into sales and leadership roles for individuals who are motivated to advance their careers.

What You'll Do

✔ Deliver exceptional customer service by answering questions and providing personalized support.

✔ Assist customers with policy updates, coverage changes, billing questions, and account maintenance.

✔ Guide customers through the claims process by helping with claim reporting, updates, and follow-up.

✔ Build lasting customer relationships through proactive communication and regular policy reviews.

✔ Identify customer needs and educate clients on additional insurance products and coverage options that fit their situation.

✔ Meet individual sales and retention goals by generating referrals, cross-selling, and helping customers protect what matters most.

✔ Maintain accurate customer records and document all policy activity.

✔ Collaborate with your teammates to deliver an outstanding customer experience while achieving agency goals.

What We're Looking For

• A positive attitude and genuine passion for helping people.
• Excellent communication and relationship-building skills.
• Self-motivated with the ability to meet performance and sales goals.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Customer service experience preferred.
• Sales experience is a plus, but we're willing to train the right candidate.
• Insurance experience is helpful but not required.

Why You'll Love Working Here