Front Office Manager

Job Description

Job Description

Tetherow Resort is hiring for a Front Office Manager

Why Tetherow?

Chosen in the 2025 Condé Nast Readers’ Choice Awards as the #1 Resort in the Pacific Northwest , at Tetherow we take pride in providing a beautiful environment with great benefits and perks, where our team members can learn, grow, and thrive. We are continually striving to energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we love to work together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!

Who you are…

• You have progressive work experience in managing hospitality/resort front office operations, and successful management and leadership of front office teams
• You have strong leadership, interpersonal and relationship-building skills to work effectively with cross-functional teams
• You have a passion for service excellence in the guest experience

• You have stellar communication skills and excellent organizational skills, detail orientation, execution and follow-through

• You have strong computer skills and literacy, including Property Management Systems (PMS) or Hotel Operating Systems (HOS)

• You have a proven ability to work well under time constraints, maintain confidentiality, and effectively handle and resolve problems or conflict situations
• You present a professional appearance and pleasant demeanor
• You are a self-starter with demonstrated ability to work well independently, as a leader, and in a task-oriented, team environment

• You possess strong analytical skills and solid business acumen

• You are energetic and inspiring and love to have fun while you’re at work
• You have the ability to work a varied schedule, which may include early mornings, evenings, weekends, holidays and extended hours as business needs dictate

What you’ll do…

• You will manage the successful day-to-day operations of the Front Office/Guest Services and Reservations teams/department
• You will ensure the effective scheduling and support of all Front Office team members to satisfy the needs of the resort, guests and members
• You will ensure all service standards are met to maintain consistent levels of excellence and guest satisfaction
• You will meet assigned departmental budgets and manage revenue generation, expense and labor management for Guest Services
• You will provide regular guidance and direction to team members, leading employees to meet expectations for productivity, quality and goal accomplishment
• You will provide constructive feedback and opportunities for growth to team members on a consistent basis
• You will have responsibility for managing guest reviews with tact and courtesy and for the effective resolution of hotel/vacation rental home related guest challenges
• You will be proficient in the PMS and other systems used in the department, assisting with the input of reservations, ensuring adequate room space and consistently meeting customer needs
• You will manage the career progression, learning and development of team members and manage recruitment and retention efforts

Extra Perks!

• Medical, dental and vision insurance coverage for eligible employees
• 401(k) plan with Company match
• Paid time off
• Golf privileges
• Discounts at Tetherow Restaurants & Golf Shop
• $8 Employee Breakfast & Lunch Meals
• Employee referral bonuses
• Work in one of the most beautiful settings in Central Oregon!