Technology Operations Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technology Operations Manager based in the United States. We are seeking a technology-focused leader to oversee and optimize technology operations across three global creative studios. In this remote role, you will ensure that business systems, technical infrastructure, and digital tools support operational efficiency and business growth. You will collaborate with global IT, information security, and privacy teams to implement scalable solutions and maintain compliance with data protection and content security standards. You will also explore AI and machine learning opportunities to streamline workflows and enhance productivity across the organization. Combining hands-on technical support with strategic planning, you will manage systems, equipment, vendors, and technology initiatives across international teams. This is an opportunity to shape technology strategy in a dynamic, creative environment while driving innovation and continuous improvement. Accountabilities Manage and optimize technology operations across three global studios, ensuring systems and infrastructure meet evolving business requirements. Design, implement, and maintain technical infrastructure that supports operational needs, proactively identifying and resolving system bottlenecks and process inefficiencies. Collaborate with global IT teams to establish long-term technology strategies, operational procedures, system requirements, and scalable solutions. Identify and implement AI and machine learning solutions to improve workflows, automate processes, and increase business efficiency. Partner with information security and privacy teams to ensure compliance with data protection requirements, content security policies, and internal controls. Administer business systems and creative production tools, ensuring their reliability, accessibility, and effective use across teams. Provide technical support for Mac and PC environments, troubleshoot hardware and software issues, and coordinate equipment requirements across global locations. Advise stakeholders on technology infrastructure, expansion opportunities, emerging technologies, and AI integration. Serve as a key point of contact for clients regarding content security compliance and related technical requirements. Manage relationships with technology vendors and external contractors, coordinating services and ensuring effective delivery. Support the implementation, maintenance, and optimization of tools such as Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe applications, and other business-critical platforms. Requirements At least five years of relevant technical experience in areas such as systems and tool implementation, technology planning, IT support, AI integration, and vendor management. Strong knowledge of creative production and business applications, including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, Active Directory, or comparable tools. Practical experience applying AI and machine learning to improve technology workflows, automate processes, and drive operational efficiencies. Solid understanding of Apple and Windows hardware, operating systems, and technical support requirements. Experience with content security management, data protection, compliance processes, and information security requirements. Strong troubleshooting, analytical, and problem-solving skills, with the ability to identify root causes and implement effective solutions. Excellent communication and collaboration skills, with the ability to work effectively with global teams, clients, vendors, and technical stakeholders. Strong project management, organizational, and time-management abilities, combined with exceptional attention to detail. A proactive, solution-oriented mindset and the ability to balance hands‑on technical responsibilities with strategic technology planning. Availability to work Monday through Friday, from 9:00 a.m. to 6:00 p.m. Eastern Time. Must reside in the United States and be legally authorized to work in the country. International remote work is not available for this position. Benefits Annual salary: $105,000–$125,000, depending on experience, expertise, responsibilities, and geographic location. Health coverage: 100% employer‑paid employee medical, dental, and vision insurance premiums, with 40% of dependent premium costs covered. Life insurance: Employer‑paid life insurance coverage. Health savings: Access to a tax‑advantaged Health Savings Account (HSA). Retirement plan: 401(k) with automatic enrollment at 3% of salary and a full employer match on the first 3% contributed, with contributions fully vested. Paid family leave: Support for eligible employees during important family milestones. Flexible time off: Unlimited vacation, 10 sick days, and five mental health days. Work‑life balance: Early Friday sign‑offs at 2:00 p.m. through the company’s Friday initiative. Learning and development: Comprehensive onboarding and ongoing training on emerging technologies, tools, and industry trends. Inclusive workplace: Diversity, equity, and inclusion training, employee resource groups, and donation‑matching opportunities for nonprofit organizations. Collaborative culture: A casual, empowering work environment with opportunities for professional development and career growth. #J-18808-Ljbffr