Maintenance Supervisor

Job Title Maintenance Supervisor Salary $31 to $33 Per Hour + Bonus Opportunities Schedule Monday-Friday + On Call Rotation Location The Hartley at Sweetwater Creek About the Position We’re looking for a talented & experienced maintenance supervisor who will be responsible for the day‑to‑day maintenance operations and physical upkeep of the assigned property, ensuring compliance to Avenue5 policies and local, state and federal regulations, and managing the property budget. Responsibilities Work with the maintenance team to ensure daily maintenance tasks, such as service requests and unit make-ready standards are met. Review and track progress of service requests and identify chronic maintenance issues. Respond to maintenance related issues in a timely manner as outlined in the Avenue5 Policy and Practices document while maintaining a professional demeanor. Perform various maintenance functions including repairs to electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance as dictated by state guidelines. Perform general carpentry duties such as wallboard repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair. Perform proactive preventative maintenance including siding, painting, lighting, sprinkler, pool, golf-cart, elevator and more. Maintain work order systems accuracy by verifying all orders are completed in a timely manner to company standards and residents’ satisfaction. Daily inspection of the property grounds, buildings, and common areas to maintain safety and cleanliness and identify issues requiring maintenance, repair or replacement. Oversee and assist with management of property emergencies such as snow, inclement weather, fires and floods. Promptly communicate with maintenance supervisor and property manager concerning all maintenance issues at the property. Observe and promote safety and risk management in accordance with local, federal, state and company rules and regulations. Help monitor response times for emergency on-call/after-hours maintenance assignments and address issues as needed; participate in on-call rotation as necessary. Promote customer satisfaction by maintaining the highest standards of cleanliness and curb appeal, interacting courteously and professionally with current and potential residents at all times. Foster a positive, active and collaborative relationship with residents, other properties and associated agencies. Conduct pre-move-in and post-move-out apartment inspections and ensure timely completion of quality unit turns. Act as mentor to the maintenance team. Maintain a professional demeanor and appearance at all times, promoting the same to the entire team. Administer the company risk management program. Complete special projects as assigned by the maintenance supervisor or property manager. Solicit suppliers and contractors when work is necessary and monitor that they are compliant with company policy. Work with the property manager to ensure the team and property are compliant per company, ownership, state and federal policies and standards. Walk property weekly with property leadership to collaborate on property challenges and operations. Ensure maintenance costs remain within allotted property budget and provide input on future budget expenses. Other duties as assigned by property leadership. Education and Experience High school diploma or equivalent is required. At least three years of experience in the property management industry is required. At least one year of experience in a supervisory role in the property management industry is preferred. HVAC or EPA license preferred. Certified Pool Operators license preferred. Possess general maintenance and carpentry skills. Skills and Requirements Must maintain a valid driver’s license, clean driving record and current auto insurance. Ability to read, write and understand English. Ability to use general office equipment such as telephone, fax machine, printer, copier and key-track system. Excellent customer service and interpersonal skills with the ability to relate to others. Strong organizational and time‑management skills. Ability to multi‑task. Ability to perform basic mathematical functions. Ability to cope with and defuse situations involving angry or difficult people. Ability to maintain confidentiality. Must maintain professional appearance and comply with prescribed uniform policy. Must comply with all safety requirements. Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment. Benefits Physical wellness: Medical, dental, vision, and mental health coverage options. Financial wellness: Competitive pay plus basic life insurance and matching 401(k) contributions. Mental and emotional wellness: Generous time‑off plan includes 10 paid holidays including a community service day and your birthday. Perks and more: Mentoring, professional development, discounts, tuition reimbursement, robust recognition program and more. Core Beliefs Put people and partnerships first. Empower associates. Focus on solutions. Champion ideas that accelerate success. Deliver proof over promises. Award Winning Culture Top 15 national finalist on the Best Places to Work Multifamily Certified as a Great Place to Work since 2017 Listed as one of the Best Workplaces in Real Estate Ranked second on the 100 fastest‑growing private companies in Washington by The Puget Sound Business Journal Ranked 8 on the 2024 National Multifamily Housing Council (NMHC) Top 50 Managers List #J-18808-Ljbffr