Technical Support Specialist

10 week onsite training then will be converted to hybrid but shift can be morning, evening and night as well as for weekend as well Job Title Call center Representative Pay Range $20 - $22/hr Position Summary The Patient & Physician Service Specialist – Junior (L1) is responsible for delivering high-quality support to patients, healthcare professionals and internal stakeholders. This role serves as the first line of support for patient and physician inquiries related to therapy, device functionality, mobile applications, MRI compatibility, and related services. This is a fast‑paced, service‑driven call center environment operating in a 24x7x365 support model. Successful candidates demonstrate strong communication skills, reliability, emotional intelligence, and the ability to navigate evolving procedures while maintaining excellent customer experiences. This role is designed as an entry point into Patient Services, with clear expectations for skill growth, performance consistency, and progression toward more advanced responsibilities over time. Your Direct Manager Evaluation Direct manager will access/grade your training and determine readiness for full independence on the phones based on specific criteria. Expectations Attendance and punctuality during training are critical Three unexcused late arrivals or call‑outs during training will result in release from assignment Any no‑call/no‑show will result in immediate release Post‑training: Hybrid or remote eligibility is determined by shift start time and performance Hybrid Eligibility Rules Hybrid work is permitted only after successful completion of training Hybrid schedule requires 3 days onsite per week Remote‑only eligibility applies only to shifts starting after 12:00 PM Candidates Must Have Reliable transportation for onsite work A secure, quiet home workspace suitable for handling protected health information Reliable internet connectivity There are no fixed shifts. Coverage gaps exist across mid‑day, nights, weekends, and holidays. Flexibility is required. Candidates must clearly communicate all shifts they are open to during screening. Weekend coverage may be required Some company holidays require coverage Holiday shifts may be remote depending on schedule and business needs Ideal Candidate Profile Customer service background, preferably in a formal call center environment Experience in patient support, customer support, or technical support Comfort supporting mobile applications, Bluetooth connectivity, or consumer technology Strong verbal and written communication skills Demonstrated reliability, accountability, and professionalism Ability to navigate multiple systems and screens while handling live calls Comfortable working in a fast‑changing environment where procedures evolve Equal Opportunity Employer Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. #J-18808-Ljbffr