Customer Service Associate

At Jacobsen Salt Co. we craft top-shelf cooking ingredients, re-envision classic products and recipes, and provide unforgettable culinary experiences every day. Founded in 2011 as the first saltworks in the Pacific Northwest since the 1800s, we have grown from a local, small business to a nationally recognized brand as America’s leading salt maker and purveyor of quality pantry staples. Location Portland, OR Primary Functions Execute order entry and verification across all sales channels and various platforms with a high level of accuracy and follow-through, including but not limited to solving problems in a thoughtful and timely manner Confirm orders (including products, pricing, quantities, and shipping/fulfillment logistics) with customer and internally with pertinent departments Maintain proactive and positive communication to ensure the highest level of customer service to new and existing customer accounts through inside sales support and account management activities, including order status First point of contact for customer inquiries and customer concerns via email, phone, and customer portal messaging Maintain accurate documentation related to customer accounts, inventory, compliance, and accounting records. When applicable, initiate necessary corrective actions/steps Maintain a knowledge base of the evolving JSC products and promos across channels Handle multiple, competing priorities including but not limited to customer inquiries, order changes, sample order requests, product returns and product shortage resolution Maintain accuracy across multiple direct-to-consumer (DTC) platforms by ensuring all records are up-to-date Provide supporting context or documents to reconcile compliance and/or accounting issues as requested Perform other duties as assigned Skills, Characteristics, and Core Competencies A high school graduate (or has a commensurate degree or certifications) with at least 1-2 years of Customer Service or Sales experience preferred Comfortable completing tasks on a computer, including email correspondences, maintaining spreadsheets, and familiarity with Google Suite Experience working in Quickbooks and/or Shopify is preferred Flexible and collaborative team player; comfortable working independently and under direct supervision Confident and articulate in verbal and written communications An adept multitasker with strong organizational skills Able to troubleshoot and problem-solve in a positive manner Excellent time management skills, with the ability to maintain a high level of accuracy in a fast-paced environment A champion of Jacobsen’s ideals of integrity and inclusivity, both in the workplace and in the community Essential Physical Functions Fully capable of lifting, pushing, and pulling 20-55 lbs (frequent) and 56-70 lbs (rarely) Good physical dexterity required; tasks and movements requiring fine motor skills are common Able to climb ladders and stairs, squat, kneel, reach overhead and walk on uneven surfaces Able to stand for several hours (position requires walking or standing for long periods, up to 100% of the shift/two hours at a time) Position requires the ability to work in a fast-paced manufacturing environment Typical Weekly Schedule Shift Hours: Monday-Friday 8:00AM - 4:30PM Shift Length: 8 hours This full-time, non-exempt position works out of Jacobsen’s production facility in NE Portland, Oregon Reports To Senior Customer Service Manager Salary and Benefits The starting hourly rate for this position ranges from $20-$25/hour. Benefits include paid time off, paid company holidays and employee discount, as well as eligibility for health/dental/vision benefits after 60 days and 401(k) after one year. Equal Opportunity Employer Jacobsen Salt Co. is an equal opportunity employer. We believe in the value that diversity brings to an organization. #J-18808-Ljbffr Jacobsen Salt Co