Customer Support Administrator

Direct Hire Customer Support Administrator in Golden, CO

We are seeking an experienced Customer Support Administrator to serve as a key liaison between customers, service engineers, and internal operations teams. This role is ideal for candidates with a strong background in manufacturing environments, field service coordination, and customer support operations.

The successful candidate will have direct experience supporting and scheduling service engineers, managing service-related workflows, analyzing operational and customer service reports, and driving process improvements through data-driven decision making. This position requires the ability to work in a fast-paced manufacturing environment while maintaining exceptional customer service standards and ensuring efficient execution of service activities.

Preferred Experience

• Direct experience supporting, scheduling, or coordinating Field Service Engineers or Service Technicians.
• Experience working within a manufacturing, industrial, engineering, or production environment.
• Strong analytical and reporting skills with the ability to interpret service, operational, and customer data to identify trends and support business decisions.
• Experience managing service-related quotations, contracts, work orders, and inventory.
• Ability to coordinate multiple priorities while working cross-functionally with engineering, operations, customer service, and management teams.
• Experience using ERP, CRM, or service management systems to maintain accurate records and reporting.

Additional Responsibilities

• Generate, analyze, and distribute operational and service-related reports for management review.
• Monitor service performance metrics and identify opportunities for process improvement.
• Partner closely with service engineers and field service management to ensure efficient scheduling, resource allocation, and customer satisfaction.
• Support inventory planning and parts management to ensure service engineers have the necessary materials to complete customer projects.

Ideal Candidate Profile

The ideal candidate will bring experience from a manufacturing, industrial equipment, automation, engineering services, or technical service environment and have a proven track record of supporting field service operations. Candidates with experience coordinating service engineers, analyzing reports, managing service workflows, and supporting customers in a manufacturing setting are strongly preferred.

Nestled in the foothills of the Rocky Mountains, Golden is known for its beautiful scenery, outdoor recreational opportunities, and vibrant community life. It offers a unique blend of small-town charm and access to the amenities of the Denver metropolitan area.

PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan. PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future. Additionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

The physical and mental requirements described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Must be able to perform the essential physical functions of the position, including sitting, standing, walking, stooping, kneeling, and lifting up to 25 pounds, with or without reasonable accommodation.

PEAK Technical Staffing USA