Senior Tier II Remote IT Resolution Specialist
Empower AI
- Remote job
Empower AI in Reston, VA seeks a Tier II Remote Resolution Specialist to resolve escalated Tier II incidents for a Department of War agency. This onsite role is based at Quantico, VA (RKB) with up to 10% travel. You will diagnose remotely and determine when deskside or field support is needed. The position requires a Bachelor's degree with 10+ years of experience, U.S. citizenship, and an Active Secret Clearance to start. You may be eligible to obtain TS/SCI if mission needs arise. #J-18808-Ljbffr Empower AI
$75.43k
...recurring technical patterns across senior Tier II escalations and contributing... ...incident diagnosis and resolution, in DoD PKI Trusted Agent authentication... ...patching design, DameWare remote access, DAR application... ...endpoint computing, IT systems analysis, or classified...Remote workSeniorFor contractorsWork at office- ...and provide desk-side and remote support to resolve... ...life cycle management for IT hardware and deploy end-... ...ticket queues, resolve Tier 2 issues, and escalate complex... ...to ensure effective resolution of access or system issues... ...Certifications: IAT II CE: Associate Level...Remote workFull timeLocal area
- ...We are looking for an IT Support Specialist II to join our IT... ...and provide hands-on Tier 1-2 support for employees... ...Francisco-based and remote employees, meeting service... ...escalations to senior IT staff.Keep employees... ...knowledge content, reviewing resolution patterns, and...Remote workWork at officeLocal areaFlexible hours
$30 - $38 per hour
...leading Transformative IT Authority, providing unique... ...SUMMARY:The IT Support Specialist II will provide advanced... ...escalation point for Tier 1 support, this role will... ..., ensure timely resolution of hardware and software... ...hardware as neededProvide remote end user support of Trace...Remote workLive inWork at officeLocal areaFlexible hours- ...within . Job Title: IT Support Specialist II Reports To: IT Director... ...Network. This role serves as a Tier 2 escalation point,... ...connectivity, copiers/printers, and remote access tools User... ...environment Document incidents, resolutions, and procedures accurately...Remote workPermanent employmentFull timeWork experience placementWork at office
- ...Solutions (A3T) is seeking an experienced IT Support Specialist II to provide Tier I/Tier II technical, desktop, and... ...to users through telephone, remote-support tools, electronic communications... ..., troubleshooting actions, resolution steps, escalation information, and...Remote workTemporary workLocal area
- ...Tier II Linux Administrator Seize your opportunity to make a personal... ...(GDIT) is seeking an IT Engineer with Microsoft Enterprise... ...functionality, performance and incident resolution for both Linux and Windows... ...-term solutions Provide remote end user support and remotely...Remote workContract workTemporary work
- ...escalation is required. Minimum Requirements Specialist II Requirements: Equivalent to a high... ...5) years related experience Specialist Senior Requirements: Equivalent to a high school... ...to operate four-wheel-drive vehicles in remote and extreme weather conditions Major...Remote workSeniorPermanent employmentLocal area
- ...Job Description Job Description As a Tier II Help Desk / Systems Administrator, you... ...You will support users worldwide through remote support technologies while mentoring junior... ...while maintaining ownership through resolution. Install, configure, and support desktop...Remote workFull timeWorldwideMonday to FridayShift work
- ...Job Summary: Serve as the senior technical resource on the IT Service Desk, providing advanced (Tier II and Tier III) support for end... ...responsibilities of the IT Support Specialist II and III. Provide... ...guidelines. Support multi-site and remote users, including branch...Remote workSeniorFull timeWork experience placement
$55k - $75k
...IT Support Specialist II (Tier 2) Lewisville Texas Salary $55000 - $75000 / yr Type Full Time Experience... ...Specialist II (Tier 2) StoneGate Senior Living Lewisville TX StoneGate... ...42 ticketing platform. Provide remote and occasional on-site support using...Remote workFull time- ...IT Support Specialist - Senior C3EL is seeking a Senior IT Support Specialist to... ...environment. They will provide Tier 2 and Tier 3 deskside end... ...system to document problem resolution progress and meet SLAs. Experience... ...to document processes. Remote and Deskside Experience...Remote workSenior
$37.63 - $53.15 per hour
...alternative application process. IT Specialist II - Job #628 Active -... ...in problem analysis and resolution. Microsoft Certifications preferred... ...Skills and Abilities Senior level Microsoft support... ...positions are offered a hybrid – remote option Please note that...Remote workHourly payFull timePart timeWork at officeLocal areaFlexible hoursNight shift$72.16k
...Responsibilities Empower AI is seeking a Tier II Remote Resolution Specialist to resolve escalated Tier II... ...and telework locations. Serve as the senior diagnostic authority for Tier II, performing... ...articles. Ability to lift and move IT equipment up to 50 pounds; ability to...Remote jobFor contractors$48.14k - $58k
Job Posting: JR102240 IT Computer Operator Sr. (Contingent II - Grant Funded)(Open) Department: Help Desk, JM... ...with emphasison the diagnosis and resolution of operational problems. DUTIES &... ...macOS environments Familiarity with remote support tools, ticketing systems, andActive...Remote workSeniorFixed term contractWork at office- ...and Tactical). As a mid-tier defense contractor, we'... ...in local and/or remote access locations, helping... ...Ensures priority support to senior leadership, including... ...of issues. Uses the IT Service Desk electronic... ...the opening, closing, resolution, escalation, and tracking...Remote workFor contractorsWork at officeLocal area
- ...Position Purpose The IT Support Specialist II is the first point of contact for employee technology... ...our Westlake and Irving offices and remote support to remote employees.... ...desk incidents and support requests (Tier 1 and Tier 2) via phone, email, chat,...Remote work
$30 - $35 per hour
...IT Support Specialist II | Fort Worth, TX (70% Onsite) Top Skills Desktop/Deskside Support... ...Responsibilities Provide onsite and remote support for Windows devices, Microsoft... ...mobile devices. Document issues and resolutions within the ticketing system....Remote workContract workTemporary work$750 - $1,500 per month
...What is Cool About This Job As an IT Support Specialist II at WP Engine, you will be the backbone... ...to Day Provide high-touch, tier-2 in-office IT support for local Austin... ...core applications. Deliver global remote first-line support for our core infrastructure...Remote workWork at officeLocal areaWorldwideHome office- ...outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit Location: Remote,... ...NorCal) About the Role: We are seeking a mid-level IT Support Specialist II (Tier 2) to provide hardware, software, and onboarding support...Remote workFull timeWork at officeLocal areaFlexible hours
- ...Solutions JOB TITLE: IT Support Specialist II DEPARTMENT: Information... ...LOCATION: Hybrid REPORTS TO: Senior Manager, IT Operations... ...This role resolves escalated Tier 1 tickets, administers business... ...with RMM platforms for remote support and device monitoring...Remote workFor contractorsWork at officeLocal areaWorldwideFlexible hoursNight shift
- Job Summary: Serve as the senior technical resource on the IT Service Desk, providing advanced (Tier II and Tier III) support for end-user... ...of the IT Support Specialist II and III. Provide advanced... ...guidelines. Support multi-site and remote users, including branch locations...Remote workSeniorFull time
- ...contribute. ABOUT THE ROLE As an IT Support Specialist, you will provide Tier 1 support to our customers through... ...users with troubleshooting and resolution of break/fix issues or service... ..., telecommuting, or virtual/remote options will not be available for...Remote workFull timeWork at officeWeekend work
- ...Summary: \n \n Serve as the senior technical resource on the IT Service Desk, providing advanced (Tier II and Tier III) support for end... ...of the IT Support Specialist II and III. \n Provide advanced... ...\n Support multi-site and remote users, including branch locations...Remote workSeniorWork experience placement
- ...Senior IT Systems Specialist Rocket IT Client Services Team - Suwanee, GA - Full... ...performance Provide Tier II/III support for internal systems... ...in a timely manner Remote access implementation and... ...Document activities, steps to resolution, and process improvements...Remote workSeniorFull timeTemporary workWork at office
$30 - $56 per hour
...IT Help Desk Technician II Torrance, California, United States Divergent is... .... Divergent is a qualified Tier 1 supplier to global automotive... ...Perform local and remote troubleshooting through diagnostic... ...tickets and provide timely resolution. Walk the customer...Remote workTemporary workWork experience placementWork at officeLocal areaWeekend work- ...next great step in your career as an IT Support Specialist II? We are hiring an IT Support Specialist... ..., routers, switches, VPNs, and remote access. Experience using an IT ticketing... ...issues, actions taken, and resolutions. Strong troubleshooting, organizational...Remote workTemporary workWork at officeMonday to FridayNight shift
- A leading IT Consulting Services firm in Englewood, CO, is seeking a Tier II Support Specialist for a contract opportunity. The candidate will support 1200 end users through various channels including support calls and emails. Essential attributes include exceptional customer...Contract work
- Peraton is seeking an experienced Tier II Deskside Technical Support to join our team supporting the Department of Energy (DOE) in Germantown, MD. This onsite role provides deskside help for PCs, printers, and related equipment. Responsibilities include diagnosing Windows...Work at office
- The IT Support Specialist II is responsible for supporting our end users in the... ...WM team members onsite and remote, and also functions as a mid... ..., elevate IT issues to senior-level technicians, infrastructure... ...ensure timely response and resolution times. Assist other team...Remote workWork experience placementLocal area
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