Claims Advocate

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Job Inputs:

The Claims Advocate supports clients through the claims process by reporting, monitoring, and facilitating communication between the client and insurance carrier. This role focuses on timely claim handling, status tracking, and assisting with claims analysis and reporting.

Primary tasks the incumbent will perform:

• Independently evaluate and triage claims to determine appropriate handling strategy, escalation needs, and alignment with client risk management objectives
• Analyze claims data, loss trends, and exposure factors to identify patterns and provide actionable recommendations to clients and internal stakeholders
• Serve as a strategic advisor to clients on claims processes, coverage interpretation (in partnership with brokers/carriers), and best practices to mitigate future risk
• Exercise discretion in coordinating claim resolution strategies with carriers, legal partners, and internal teams on matters that may significantly impact cost, liability, and client operations
• Lead claims review discussions with clients, including presenting insights, advising on reserve challenges, and influencing claim outcomes
• Interpret and apply policy provisions and carrier practices to guide clients through complex or escalated claims scenarios
• Manage carrier relationships and advocate on behalf of clients to ensure appropriate handling, responsiveness, and equitable resolution of claims
• Develop and deliver claims reporting and analysis (loss runs, KPIs, and trend summaries), tailoring insights to support client decision-making
• Establish and refine claims handling procedures and workflows to improve efficiency, compliance, and overall client service delivery
• Provide consultative guidance to clients and internal partners on claims-related risk, process improvement, and operational impacts

Required Education & Experience:

• 1-3+ years of commercial insurance or claims-related experience
• Basic understanding of claims handling and coverage

Preferred Education & Experience:

• Carrier or agency claims experience
• Insurance designation (CISR or similar)

Planning/Organizing/Managerial Knowledge:

• Task-focused; manages multiple claims and follow-ups within defined processes

Communicating & Influencing Skills:

• Communicates with clients and carriers to obtain updates and provide status
• Explains claims process and timelines clearly

Outputs:

• Timely and accurate claim reporting
• Consistent follow-up and documented claim activity
• Organized and accurate claim files
• Basic claims reporting and summaries for internal/client use
• Responsive client support throughout the claims process

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At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $72,950.00 - $103,955.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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