Office Assistant II (Admissions)

: Nature of Work This is an advanced classification that performs complex clerical and reception work involving common office practices and procedures and requiring knowledge of standardized policies and procedures and confidentiality in the disposition of work matters. Work requires some independent judgment, problem solving, and minor decision making skills based on established policies and guidelines. Performs varied tasks such as maintaining and processing employee or student records and information and reception and clerical support for the office or department. Work includes producing reports and documents from rough draft or verbal instruction; transcribing and distributing meeting minutes; and coordinating appointments, meetings and travel arrangements. Limited leadership may be exercised over small teams of co-workers or student employees. General supervision and oversight is provided to employees in this classification. Examples of Work Performed

• Serve as the main and first point of contact for prospective students and their families
• Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries, including electronic responses
• Work closely with the Coordinator of Admission Services (Campus Visits) to establish schedules and visit appointments for prospective students (individual, groups, etc.)
• Document and communicate actions, irregularities, and continuing needs to maintain the best customer service possible
• Contribute to team effort when required
• Operate telephone; answer and transfer calls when appropriate
• Take messages and communicate them to appropriate enquirers
• Handle outgoing mail; sort and distribute incoming mail
• Responsible for the main admissions email inbox; including timely responses or the necessary forwarding of messages to the appropriate staff member
• Responsible for basic data entry as assigned
• Maintain, order, and stock basic office supplies
• Oversee use of Admissions Conference Rooms by unlocking door and maintaining schedule
• Responsible for operating and maintaining office machines, including printers, copiers, etc.
• Ensure compliance with College rules and regulations in the reception area
• Other duties as assigned

Required Qualifications Graduation from High School or educational equivalent and related experience. Preferred Qualifications

• Ability to provide customer support in a prompt, friendly, and timely manner. Additionally, follow-up on a situation through to resolution
• Ability to maintain composure in a high pressure and fast-paced environment
• Ability to work both independently as well as in a team
• Ability to actively listen to customers to determine real needs
• Possess great oral communication skills to effectively communicate prospects interest, needs, and requests to Admissions leadership
• Highly enthusiastic, respectful, and friendly; with a professional and welcoming presentation, and most importantly, possess a positive attitude at all times
• Solid phone handling etiquette to respectfully engage with guests and customers; and to promptly and efficiently handle a multi-line telephone system
• Strong interpersonal skills to relate easily with people of various backgrounds and personalities; help establish relationships and build rapport with prospective students and their families
• Well-organized, detail-oriented, and multi-tasking, with the ability to effectively prioritize assignments. It is vital to adapt to change easily
• Proficient with Windows operating systems, Microsoft Office, Outlook email, and have ease of use with other web based programs

Physical Demands N/A License and Certification Requirements N/A Other Requirements Criminal Background Check Salary Information Competitive, commensurate with qualifications & experience. Attractive & comprehensive fringe benefit package. Minimum annual salary range is $35,689. FTE 1.000 FLSA Non-Exempt Union Status NAPE Number of Vacancies 1 Posting Detail Information Posting Number PS1415P Desired Start Date Open Date Close Date Open Until Filled Yes Special Instructions to Applicants Wayne State is seeking an Office Assistant II in the Admissions department. General Information Wayne State College serves as a model of success for regional public higher education. Investments in infrastructure and facilities, expanded academic programs and partnerships, a whole-campus approach to recruitment and retention, and a commitment to strategic planning position the College as a strong member of the Nebraska State College System. More than 4,500 students rely on Wayne State for access to graduate and undergraduate degree programs in more than 130 programs of study each year, a role the College has proudly filled since its founding in 1891. Our goals are clear: continually improve retention and graduation rates, provide high-quality academic programs and campus facilities, support workforce and economic development in the region, maintain affordability and access, and manage resources for sustainability. We invite qualified applicants to join us in our important work. EEO Statement The Nebraska State Colleges are equal opportunity institutions and do not discriminate against any student, employee, or applicant on the basis of race, color, national origin, sex, sexual orientation, gender identity, disability, religion, or age in employment and education opportunities. Each College has designated an individual to coordinate the Colleges' non-discrimination efforts to comply with regulations implementing Title II of the Americans with Disabilities Act, Titles VI and VII of the Civil Rights Act, Title IX of the Education Amendments of 1972, the Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Act. Inquiries regarding non-discrimination policies and practices may be directed to the Compliance Coordinators assigned at each College and identified on each College website. Veteran Statement This position is subject to Veterans Preference.