Care Services Representative -FT days

Care Services Representative

What You Should Know About the Care Services Representative Position:

• This is a full-time 40hr per week position with the hours of 8am-6:30pm with every 3rd weekend rotation. This role also has a 1-2 holidays per year rotation.
• This is an onsite position at our Care Coordinator Center located in Centerville OH and will be with all teams across OHI territories
• We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed

Job Summary:

Utilizing exceptional customer service skills to meet customer needs.

Key Responsibilities:

• Demonstrates excellent customer service skills to answer and address customer needs
• Assists in other activities and departments when requested.
• Participates in Continuous Quality Improvement activities to support the quality of Ohio's Hospice services.
• Precepts new staff to support professional relationships with newly hired team members as required.
• Communicates accurately all services available
• Obtains accurate and thorough information
• Documents interactions appropriately

Care Services Representative Qualifications:

• High School Diploma or GED
• Computer skills sufficient to properly schedule and communicate effectively.
• Ability to drive during daytime, nighttime or inclement weather
• Valid Driver's License with Safe Driving Record
• State Minimum Automobile Insurance Coverage
• Two years of customer service experience preferred.
• Must be able to pass a criminal background check
• Must be able to pass a 10 panel drug screen

Benefits and Perks:

• Competitive Pay
• Competitive Health, Dental, and Vision Insurance
• Short- & Long-Term Disability
• Life Insurance
• Paid Time Off
• 401k with 5% employer match
• Tuition Reimbursement
• Preparation for certification and pay incentive on Hospice certification achievement
• Scrubs provided at initial onboarding
• Mileage reimbursement
• Organizational preceptor to assist with orientation and ongoing education
• Educational programs geared toward career advancement
• Career growth

Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other!

As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton

Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGTB community to join our team.