Supervisor - Table Games

Location: Bally's Tiverton, 777 Tiverton Casino Blvd, Tiverton, RI 02878, USA Implements customer service programs in responsible areas. Monitors guest satisfaction during conduct of Table Games. Individually and personally responsible for customer loyalty and return visitation by building relationships through one of a kind customer interaction. Directly supervise operation and conduct of assigned table games. Accurately rates player action in Table Management System. Accurately verifies payoffs of wagers. Tracks game bankroll and win / loss of responsible games. Responsible for training, supervision and conduct of dealers. Responsible for safety and security of gaming equipment and company assets. Evaluates probationary employees and Dealers job performance. Initiates request for performance documentation. Ensures compliance with Federal and State gaming regulations. Supports company objectives, procedures and internal controls. Implements and reports violations of company EEO policy. Responsible for accuracy of documentation and paperwork. May act as a Floor Manager Working Conditions: Mostly indoors and generally climate-controlled environment, occasionally outdoors Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Preferred Strong table game(s) dealing, supervisory and customer service skills. Three Years of appropriate Table Games experience. Knowledgeable of casino games rules and regulations for at least 2 major table games. Ability to write reports. Ability to calculate mathematical solutions. Excellent customer service skills. Strong Management Skills. Excellent Communication Skills. Ability to evaluate personnel. Physical and Cognitive Demands Reading, writing, mathematics, good vision, speaking, hearing, sitting, walking, standing, use of keyboard, use of telephone, working under time pressure and working rapidly for long periods. Must be able to lift 25 pounds. Must be able to walk/stand during shift without restriction. Must be able to work in a loud, smoky environment. Licenses & Certifications Required RI Lottery License Ops Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Bally