Outreach Worker

Outreach Worker

Job Category: Client Services

Full-Time

On-site

Brooklyn, NY 11208, USA

Pay or shift range: $18 USD to $21 USD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Job Details

Description

Compensation Range: $18/hr - $21/hr commensurate with experience

Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview: It is an essential job requirement to be fully vaccinated against COVID-19 for this role. If you need accommodations of any kind for religions or disability reasons, including accommodations related to this job requirement, please contact Human Resources.

The Outreach Specialist is responsible for engaging community members, identifying individuals at risk for HIV and connecting them to prevention services. This role conducts field outreach, digital outreach, and partnership-building with community organizations to promote awareness and access to care. The Outreach Specialist provides education, brief interventions, and linkage support, while maintaining accurate documentation and contributing to program goals. They serve as a frontline representative of the prevention program and play a key role in reducing barriers to care and improving health outcomes in the community.

Responsibilities

• Lead Conversion and Outreach
  • Conduct timely and personalized outreach to digital PrEP leads via text, phone, and email.
  • Document outreach attempts and outcomes accurately in Salesforce or approved tracking systems.
  • Coordinate with Navigation and Clinic teams to ensure smooth appointment scheduling and client follow-through.
  • Identify barriers to engagement and share insights or trends during supervision and team debriefs.
• Client Engagement and Education
  • Provide accurate and affirming information about PrEP, including oral and injectable options.
  • Use motivational interviewing and culturally responsive communication to assess client interest and readiness.
  • Maintain a professional and supportive tone that encourages client engagement and builds trust.
  • Participate in ongoing training and coaching sessions to strengthen outreach and communication skills.
  • Participate in community events, such as health fairs, LGBT events, testing events, etc.
  • Provide presentations for internal and external programs to promote the program services
  • Assist with the planning and implementation of events to increase client engagement
  • Re-engage clients for care, case management, and supportive services.
  • Responsible for conducting daily community-based outreach according to the outreach plan
  • Conduct outreach to leads collected by social media advertising
  • Conduct all programmatic outreach activities (e.g. street outreach, shelters, piers, day centers, parks, health fairs, soup kitchens, house balls and other venues where LGBTQ youth are known to gather).
• Advocacy Participation
  • Participate in at least four in-person advocacy events and in at least three alternative-format advocacy activities, such as email or phone-based zaps.
  • Collaborate with the outreach and prevention teams to align digital efforts with broader community engagement goals.
• Documentation and Collaboration
  • Complete all required documentation, including outreach logs and client contact records, in a timely and accurate manner.
  • Participate in weekly supervision and monthly in person staff meetings to review outreach progress and discuss challenges.
  • Provide feedback and insights from digital outreach to inform program improvement and campaign strategy.
• Expectations
  • This position combines digital and in-person outreach
  • Consistent in-person participation is essential for team collaboration and program coordination.
  • Must be comfortable managing digital outreach via multiple communication channels and working with diverse populations.

• High School Diploma or GED with relevant work experience required

Qualifications

• Minimum 1 year of relevant non-profit employment experience required (i.e. outreach, testing, group facilitation, case management, etc)
• Knowledge of HIV/AIDS, homelessness, substance use and mental illness, and LGBT youth issues
• Good problem-solving skills and ability to work autonomously

Competencies

• Strong documentation/computer skills (Word, Excel, etc)
• Good verbal and written communications skills

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at View email address on click.appcast.io

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU

Qualifications

Education

Required High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.