Medical Receptionist

Job Description

Job Description

Location: Main work location is Morristown but must float between offices.
Floating is scheduled in advance and is a non-negotiable!
Must be able to commute between Morristown, Summit, New Brunswick, and Livingston offices

Pay: $24-26/hour depending on experience

Schedule: Monday through Friday 9AM – 5PM

Requirements: 

• 1+ years of experience as Medical Receptionist / Medical Administrative Assistant
• High school diploma or equivalent
• Bilingual: English, Spanish is required
• Must be able to commute between Morristown, Summit, New Brunswick, and Livingston offices

Responsibilities:

• Welcome and greet patient, clients, visitors to the department in a manner that is helpful and friendly
• Determine purpose of visit and direct patients, clients, visitors to appropriate person or department
• Assist patients in completing all necessary forms and documentation including medical insurance
• Answer the phone while maintaining a polite, consistent phone manner using proper telephone etiquette (heavy call volume)
• Receive and convey messages in writing, verbally, and electronically, as well as transfer calls as needed
• When scheduling appointments, carefully screen patients for new address, new patient visit, or update registration and inform patients of adequate information that must be presented at time of visit
• Schedule hospital admissions, tests, scans, and outside appointments for patients
• Check patients in/out for their office appointments
• Facilitate patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff
• Obtain external medical reports as required by medical professionals
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients
• Practice confidentiality and privacy protocols in accordance with clinic policies and HIPAA requirements
• Maintain patient waiting areas, office files, and front-desk areas in a manner that is organized and neat
• Inform patients of any existing balances noted in computer and request patient be prepared for any payment due at time of visit
• Call patients daily to confirm upcoming appointments
• Verify method of payment for service (Medicaid, Medicare, private insurance, private payee) and collect data and/or payment as appropriate
• Collect co-pays and payments
• Fax, scan, and file documents
• Prepare documents for mail-out
• Open, stamp appropriately, and distribute incoming mail
• Exercise problem-solving and conflict resolution skills when handling patient complaints, refers patient complaints to appropriate designated personnel as needed
• Maintain stock office supplies
• Performs other duties as needed

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