Academic Coach

Primary Purpose The Academic Coach will support the University’s strategic plan by providing success coaching to help undergraduate students achieve their academic, personal, and career goals. Provide ongoing one‑on‑one coaching for students identified as academically at‑risk of attrition as well as monitoring these students’ academic progress and their interaction with other campus resources. Academic coaches will need to have a general understanding of degree requirements to assist students with progress toward graduation. The Academic Coach position reports to the Associate Dean, College of the Pacific, or designee. Essential Functions Independently coordinate and deliver academic coaching to undergraduate students. Tasks include: develop an action plan for success based on the unique needs of each student; monitor and assess student progress in achieving their path to success and make adjustments in coaching approach as needed; identify current and potential challenges (e.g., adjustment to college, time‑management) and make appropriate referrals to campus resources; coordinate and communicate with student’s faculty advisor to ensure consistency and clarity for students; track and support student progress to degree; monitor general student success team email account and respond to referrals; holistically engage students from all backgrounds in academic coaching; demonstrate an understanding of intersectionality and the principles of diversity, equity, and inclusion; create supplemental materials to aid in student learning and academic skill development; monitor student risk indicators and, as needed, elevate student concerns to the appropriate office; track referrals received from other offices; assist with the promotion of academic coaching across campus; assist with the management of the COP Student Success Center; participate in events for incoming students during the summer and orientation sessions; continuously refine coaching practices and stay current with coaching materials; assist in development, coordination and delivery of student success workshops on topics related to the student success (e.g., choosing a major, adjustment to college, study skills and strategies, time‑management, goal‑setting, etc.); participate in additional support outreach efforts set by the academic unit; as needed, assist with registering new students for classes pre‑matriculation as part of the block scheduling team; participate in regular staff meetings; serve on committees as needed or requested; maintain accurate academic records and forms in an appropriate confidential manner in accordance with FERPA and other relevant policies using the CRM and other online tools; perform other related duties as assigned. University of the Pacific recognizes that diversity, equity, and inclusion is foundational to the success of our valued students and employees. We prioritize policy and decision‑making that demonstrates awareness of, and responsiveness to, the ways socio‑cultural forces related to race, gender, ability, sexuality, socio‑economic status, etc. impede or propel students, faculty, and staff. Minimum Qualifications Bachelor’s Degree. Three (3) years of related work experience. Preferred Qualifications Masters Degree in Psychology, Sociology, or a degree in a related field. Experience as an academic adviser at a college or university. Ability to create rapport with undergraduate students. Skills in judgment, decision‑making, problem solving. Strong written and verbal communication skills, including active listening. Demonstrated tact and diplomacy in working with a diverse population, including parents, students, faculty, campus administrators, and the public. Ability to ask guiding questions to facilitate effective coaching conversations in one‑to‑one sessions. Ability to exercise confidentiality, discretion, and judgment; handle moderately sensitive interpersonal issues. Knowledge of or ability to quickly learn and accurately apply university policies, procedures and requirements for all undergraduate programs. Experience and sensitivity in working with people of diverse backgrounds and cultures. Demonstrated experience in advancing social justice, equity and inclusion in a university setting. Ability to engage and integrate culturally responsive practices and knowledge in their work. Work Schedule Work performed mostly during standard business hours as well as some hours during evenings and weekends. Occasional travel may be required. Company University of the Pacific #J-18808-Ljbffr