Customer Service Advisor Automotive

Customer Service Advisor

At Sun Valley Auto Repair, we're looking for a Customer Service Advisor who can help us deliver the kind of experience that keeps customers coming back. Automotive experience isn't required. We're looking for a great customer service person first someone friendly, dependable, organized, and genuinely interested in helping people. If you have an interest in vehicles, we'll teach you the rest.

You'll be one of the main connections between our customers and technicians, helping customers feel welcomed, informed, and confident throughout their visit.

Sun Valley Auto Repair is a family-owned, well-established automotive repair shop proudly serving Sugarcreek and the surrounding communities since 2012.

Our mission is simple: Driving Trust. Setting Standards. Your Road, Our Promise.

We believe taking care of vehicles starts with taking care of people. Clear communication, honesty, transparency, and genuine customer service are a big part of what sets our shop apart. And that experience starts with our team.

Your responsibilities will include:

• Greet customers and make them feel welcome.
• Answer phones with a friendly, helpful attitude.
• Schedule appointments and help customers plan their vehicle service.
• Check customers and vehicles in for appointments.
• Listen carefully to customer concerns and gather the information our technicians need.
• Keep customers updated while their vehicle is in the shop.
• Explain maintenance and repair recommendations in a clear, easy-to-understand way.
• Help customers make informed decisions about their vehicles without pressure.
• Coordinate communication between customers and technicians.
• Keep appointments, customer information, and daily workflow organized.
• Follow up with customers when needed.
• Help create an exceptional customer experience from the first phone call through vehicle pickup.

We're looking for someone who:

• Genuinely enjoys working with and helping people.
• Is friendly, approachable, and comfortable starting conversations.
• Has a warm, professional phone presence.
• Is a good listener and asks thoughtful questions.
• Communicates clearly and professionally.
• Is organized and able to manage several things at once.
• Can remain calm and helpful when the day gets busy.
• Is dependable, punctual, and takes pride in their work.
• Has a positive, team-first attitude.
• Is comfortable learning new computer systems and processes.
• Has an interest in vehicles and is willing to learn automotive services and terminology.

We provide:

• On-the-job training and support.
• Ongoing professional development.
• Automotive training to help you confidently discuss vehicle maintenance and repairs.
• Performance-based bonus opportunities after 90 days.
• Opportunities to take on additional responsibility and grow with the company.

Benefits available after 90 days unless otherwise noted:

• Health Insurance.
• Dental & Vision Insurance.
• Retirement Plan with up to a 2% company match.
• Paid Holidays.
• Paid Time Off: 1 week after 1 year. 2 weeks after 5 years.
• Employee discounts on services and parts.
• Uniforms provided.
• ASE testing paid for by the company.
• Team lunches.
• Supportive, team-focused work environment.

Schedule:

• MondayFriday.
• No weekends.
• Consistent daytime schedule.
• Strong emphasis on reliability and punctuality.

Our work environment:

• Great customer service.
• Clear communication.
• Accountability.
• Reliability.
• Teamwork.
• Continuous improvement.
• A willingness to help.

Everyone on our team plays a role in delivering a high-quality experience to our customers. In this position, you'll often be the person customers turn to when they have a question, need help, or simply want to understand what's happening with their vehicle.

Additional information:

• 90-day introductory period.
• Bonus eligibility begins after the introductory period.
• Employment is at-will.
• Confidentiality and professionalism are required when handling customer and business information.

Apply today:

If you're someone who enjoys helping people, communicates well, stays organized, and has an interest in vehicles, we'd love to hear from you. You don't need to know everything about cars on day one. Bring the customer service skills, positive attitude, and willingness to learn we'll help with the automotive side.

Send your resume to View email address on click.appcast.io or call Sun Valley Auto Repair at View phone number on click.appcast.io.