Call Center - Customer Service Agent (On-Site)

Call Center Agent Customer Service Mad City Windows & Baths, a Renuity Company Full-Time or Part-Time Nights & Weekends Shift Time: 1pm9pm Saturday & Sunday availability preferred Pay: $17.50/hr Uncapped Bonuses Average earnings: $50,000$70,000/year Kickstart Your Career No Experience Required! Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Bathspart of the national Renuity familyis expanding our Call Center Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win. Mad City is one of the Midwests most trusted home remodeling brands, powered by Renuitys nationwide network of top-tier renovation companies. Together, were transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, theres never been a better time to join. About the Role As a Call Center Agent on the Customer Service Team, youll support the lead generation and sales teams by processing submitted leads verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. Youll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process. In this position, you will: Manage all appointments generated through face-to-face sources and enter them into the CRM Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction Handle inbound calls from promoters and place outbound calls to reach unverified leads Participate in regular department contests and achieve both personal and team goals Key Qualifications No call center experience? No problem. If you bring the drive, well teach you the skills. Were looking for: Strong communication skills and an outgoing personality Motivated, competitive, goal-driven energy Professional presence and a team-first mindset Reliability and consistency in attendance and performance Ability to multitask, prioritize, and stay organized Comfort navigating technology and computer applications What We Offer Uncapped earning potential most agents earn between $50k$70k/year Rapid advancement many team members move up within 6 months Brand-new expanded call center workspace Multiple shift options (assigned based on business needs) Call center operating hours: 8am9pm, 7 days a week Benefits & Perks Medical, dental, vision, life, and disability insurance Paid parental leave 401(k) retirement savings program Generous PTO paid holidays Continuous team events, incentives, and company celebrations About Mad City Windows & Baths At Mad City Windows & Baths, a Renuity company, were making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, were combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, youll have the opportunity to make an impact, grow your career, and help people create homes they love. Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact View email address on click.appcast.io. If you have a question regarding your application, please contact View email address on click.appcast.io To access Renuity's Privacy Policy, please click here: Privacy Policybfb3568a-762b-4989-884b-a9682aa104ca