Customer Service Representative

Process customer orders accurately through ERP and customer portals, ensuring pricing, quantities, shipping details, and delivery requirements are correct Serve as the primary point of contact for assigned accounts, responding to inquiries regarding orders, product availability, pricing, and deliveries Monitor open orders, communicate status updates, and coordinate order changes, cancellations, and revisions Verify inventory availability, reserve materials as required, and support customers with product and stock-related inquiries Coordinate freight quotes, shipment scheduling, delivery requirements, tracking, and transportation-related issues Manage freight claims, damages, shortages, returns, and replacement orders, ensuring documentation is complete and issues are resolved promptly Maintain accurate customer, order, shipment, and claim records while supporting invoicing, reporting, and departmental administrative activities Collaborate with Sales, Logistics, Operations, Finance, Supply Chain, and Project Management teams to ensure exceptional customer service and efficient order fulfillment Support customer onboarding, system updates, process improvements, and departmental initiatives as required Report to the Indoor Customer Service Manager Requirements 3+ years of experience in customer service, order management, logistics, supply chain, or manufacturing support experience preferred Experience with ERP systems, Excel, customer portals, or order-management software preferred Manufacturing, flooring, building-material, or construction-related experience is a plus Strong communication and problem-solving skills Strong organizational, time-management, and multitasking abilities Customer-focused approach with strong problem-solving skills Ability to prioritize responsibilities in a fast-paced environment Ability to work independently while collaborating across departments Knowledge of freight, transportation, inventory, or supply-chain processes is helpful Core Competencies Demonstrates expertise in order management, customer service, and logistics, with a strong focus on ERP systems and supply chain processes. Proven ability to collaborate across departments while maintaining exceptional customer satisfaction and efficient order fulfillment. Highest-signal resume keywords ERP Systems Experience Order Management Software Proficiency Strong Communication Skills Logistics Coordination Customer Service Experience Hard Skills Order Processing Inventory Verification Freight Coordination Data Entry Reporting Problem-Solving Time Management Multitasking Soft Skills Organizational Skills Customer-Focused Approach Collaboration Industry Keywords Supply Chain Logistics Manufacturing Building Material Construction Tools & Technologies Excel Customer Portals #J-18808-Ljbffr Jobtailor