Community Outreach Specialist

Community Outreach Specialist

Community Medical Group is seeking an energetic and relationship-driven Community Outreach Specialist to help strengthen our presence throughout the communities we serve.

In this highly visible role, you will build meaningful partnerships, coordinate community events, generate new member opportunities, and help ensure current and prospective patients stay connected to the care and resources they need.

This is an excellent opportunity for someone who enjoys working in the community, developing relationships, organizing events, and making a measurable impact on patient health.

Benefits

Eligible employees receive a comprehensive benefits package that includes:

• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth and development

What You'll Do

• Build and maintain relationships with community organizations, senior centers, faith-based groups, schools, brokers, social service agencies, and other local partners

• Develop and execute outreach strategies that support organizational growth, member acquisition, and retention goals

• Plan and participate in health fairs, enrollment events, educational sessions, retention activities, and other community programs

• Coordinate event logistics, staffing, promotional materials, lead collection, and post-event follow-up

• Represent Community Medical Group professionally while promoting our services and commitment to patient-centered care

• Collaborate with Marketing, Patient Experience, Access Centers, clinic leadership, and broker relations to ensure a smooth experience for prospective and existing members

• Assign and follow up on outreach leads while monitoring activity throughout the assigned territory

• Maintain accurate records of leads, enrollments, events, and community partnerships in Salesforce

• Track outreach results and prepare monthly and quarterly performance reports

• Ensure outreach activities comply with HIPAA, payer guidelines, privacy requirements, and applicable regulations

How Success Is Measured

• Qualified leads generated

• New member enrollments

• Member retention and reduced disenrollment

• Community event attendance and engagement

• Member satisfaction

• Event effectiveness and return on investment

• Timely and accurate Salesforce documentation

What We're Looking For

• Bachelor's degree in Public Health, Social Work, Communications, Marketing, or a related field, or at least four years of equivalent professional experience

• Three or more years of experience in community outreach, healthcare sales, managed care, public affairs, or the nonprofit sector

• Strong relationship-building and community engagement skills

• Proven ability to meet lead, enrollment, sales, or retention goals

• Experience coordinating events and managing multiple community initiatives

• Excellent verbal, written, and presentation skills

• Comfortable speaking with community members, partners, and organizational leadership

• Experience using Salesforce or a similar CRM system

• Proficiency with Microsoft Office and virtual meeting platforms

• Valid driver's license and reliable transportation

• Ability to travel frequently throughout the assigned territory

• Availability to work occasional evenings or weekends based on community event schedules

Make an Impact in Your Community

Become part of a team that values Passion, Service, Integrity, and Accountability while working to strengthen community health through compassionate, accessible, and patient-centered care.