Diagnostic Design Specialist

In this position...The Design for Service (DFS) organization improves vehicle serviceability on next-generation Ford vehicles and technologies. This occurs through cross-functional partnership with product development hardware, software and systems teams throughout early development phases. The DFS Diagnostic Design Specialist is responsible for influencing the design of software-controlled systems to improve diagnostic and prognostic experiences for automotive technicians. The result is faster and more accurate diagnosis at Ford dealerships, reduced Cost Per Repair, future Warranty Cost Avoidance and best-in-class Cost of Ownership.The DFS Diagnostic Design Specialist will develop solutions for:Self-Diagnostics and PrognosticsCloud-Assisted and Remote DiagnosticsGuided and Pinpoint Test DiagnosticsOnboard and Offboard CapabilitiesYou’ll have…4-year college degree or equivalent experience and education (Automotive Technology, Automotive Engineering preferred)3+ years of work experience in hands-on diagnostics at either a dealership, automotive OEM or supplier2+ years of experience managing multiple cross-functional projects simultaneouslyDomain expertise in automotive dealership diagnosis and repair across a broad range of systems/componentsFamiliarity and experience with overall automotive dealership service operationsWorking knowledge of CAN-based diagnostics and software updatesWorking knowledge of connected vehicle data and telematicsTheoretical and industry knowledge of diagnostic and prognostic processesProven experience with Interpreting electrical wiring diagrams, network topologies and feature boundary diagramsExperience authoring technical documents, including requirements, specifications, work instructions, and trainingProven ability to tell a compelling data-driven story to gain stakeholder alignmentExcellent verbal and written communication skills with the ability to communicate effectively with all levels of management in varying areas of the organization (Senior leadership, Cross-functional departments, etc.)Ability to work independently, be forward-thinking and pay consistent attention to detailEven better, you may have...Experience creating scan tool applications utilizing Unified Diagnostic Services (UDS)Experience applying connected vehicle data to service-facing solutionsExperience developing prognostic, self-diagnostic or remote diagnostic featuresKnowledge of Product Development processes including vehicle and software development production systems, and requirement repositoriesKnowledge of Design Failure Mode and Effects Analysis (DFMEA)Ability to learn and adapt quickly, apply critical and strategic thinking to introduce creative solutionsYou may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:Immediate medical, dental, vision and prescription drug coverageFlexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and moreFamily building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and moreVehicle discount program for employees and family members and management leasesTuition assistanceEstablished and active employee resource groupsPaid time off for individual and team community serviceA generous schedule of paid holidays, including the week between Christmas and New Year’s DayPaid time off and the option to purchase additional vacation time.Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.For more information on salary and benefits, click here: Visa sponsorship is not available for this position.Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call View phone number on click.appcast.io.This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-SS1 What you'll do...The DFS Diagnostic Design Specialist’s core responsibilities are:Act as the voice of the automotive technician, subject matter expert for Ford’s dealership diagnostic processes and real-world diagnostic experiences that occur at dealershipsAuthor and own functional diagnostic and prognostic requirements that describe technician use cases; co-author and champion logical requirements that meet those use casesCreate and facilitate training, demos, and service trials for the purpose of up-skilling our PD partners in the realities of dealership diagnostic and prognostic experiencesProvide strategic oversite, partnership, and project management for special cross-functional projects, including “shift left” process improvements to pull diagnostic design ahead in the development cycleDevelop business cases weighing the cost of design improvement or development effort against potential Cost Per Repair and Warranty Cost Avoidance improvementsFull timePosting Date: 2026-07-31