Technical Operations Principal

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:

The Wyoming Department of Transportation (WYDOT) Telecommunications Program is seeking a WyoLink Principal Technician located in Cheyenne Wyoming. This position will provide crucial support to the digital trunked VHF P-25 WyoLink Statewide Public Safety Communications System. This position administers maintains and upgrades the hardware and software of the WyoLink master sites and associated radio sites to ensure maximum system availability for public safety agencies while providing system-related support to the end user.

This position offers:
**$2000 Hiring Bonus** See notes for eligibility

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health dental and vision insurance
• Paid vacation sick leave FMLA and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Meaningful work that makes a difference for Wyoming communities
• and MUCH MORE! Click here for detailed information or you can watch this short video to learn about our benefit package!

Want to see the full value of your compensation beyond salary Explore our Total Compensation Calculator:

Human Resource Contact: or

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Administer the WyoLink system and its users subscriber equipment including fault management configuration management performance management and security management.
• Use advanced and complex Internet Protocol (IP) Configuration Management & System Administration applications to optimize WyoLink servers databases routers and gateways and their service to affiliated agency networks and third-party IT applications.
• Respond to system alarms and resolve user trouble reports and emergency system re-configurations during crises. Diagnose problems relating to tele-data/microwave interconnects and/or radio frequency equipment.
• Coordinate and monitor the implementation maintenance and repair of WyoLink communication subsystems and equipment including efforts of contractors and interagency/inter-division maintenance partners. Monitor and follow up on contractor maintenance efforts and depot-level equipment repairs.
• Consult with and advise communications system user agencies to understand their current and future needs in order to evaluate options configure systems and formulate operating policies to meet their requirements. Assist these agencies in the development of their fleet maps and code plugs while making recommendations on features and benefits for their communication system.
• Configure equipment to perform to customer requirements enable subscriber equipment in system configuration software set operating parameters and permissions for subscriber equipment and use system resources to troubleshoot subscriber equipment connectivity and operational issues.
• Program and check out subscriber radios and console systems using Customer Programming Software and other tools for radio maintenance and alignment.
• Measure system performance and results with specialized network software and communications tools to ensure levels of service specified in communication systems requirements.
• Provide graphical reports to the WyoLink Support Manager to demonstrate system availability and usage and proactively determine cause and remediation for high-usage sites.
• Perform database back-ups and restorals.

Qualifications

PREFERENCES:

Preference may be given to a candidate with a degree in Telecommunications Information Technology Network Administration Electronics or closely related field plus 6 - 8 years of experience in this field along with supervisory responsibilities.
F.C.C. General Radio Operators License required within six (6) months of employment.
Experience working within a digital trunked VHF P-25 communications system.

KNOWLEDGE:

• Ability to use specialized voice and data telecommunication systems and equipment; must analyze performance interpret/use specification sheets and technical diagrams/manuals and network management software.

• Broad knowledge of Telecommunications Electricity Electronics Information Technology and facilities; including telephony data communications integration of voice & data communication systems with computers & electronic devices transmission media towers vehicle electrical and building/facility services.

• Advanced technical knowledge with the ability to independently install configure modify and repair telecommunications networks and equipment and adjoining computers & electronics.

• Advanced specialized training is needed including TCP/IP WAN/LAN SNMP hubs/switches/routers specialized databases/servers computer operating systems and network management.

• Skills in written and oral communication include leadership training conflict resolution consensus building team building and preparation of clear and concise records reports correspondence training and other written materials.

• Ability to interpret prepare review and edit highly technical schematics documents reports and papers.

• Ability to coordinate organize oversee train assign and manage people and equipment efficiently to prioritize and accomplish work; e.g. records management inventory control personal advancement and training.

• Ability to effectively manage own time and work independently and/or with limited supervision for extended periods and to make reasoned decisions when confronted with unusual circumstances.

Minimum Qualifications:

Education:

Bachelors Degree (typically in Telecommunications)

Experience:

0-3 years of progressive work experience (typically in Technical Operations) with acquired knowledge at the level of a Senior Technical Operations Technician

Certificates Licenses Registrations:

Some agencies may require a Class A Commercial Drivers License

OR

Education & ExperienceSubstitution:

4-6 years of progressive work experience (typically in Technical Operations) with acquired knowledge at the level of a Senior Technical Operations Technician

Certificates Licenses Registrations:

Some agencies may require a Class A Commercial Drivers License

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:

• Regularly part of an on-call rotation (up to 50% of the time) to perform WyoLink network operations duties at all hours. Subject to call at any time 24/7.
• May be required to travel to remote and difficult to access communication sites by special-purpose vehicle and/or on foot snowshoes skis or other means.
• Ability to work effectively alone in remote areas at all hours in all weather conditions.
• Ability to safely pick up and carry 50 pound items.
• Successful candidate must establish and/or maintain his/her primary residence within approximately 30 miles of the Cheyenne WYDOT facility in order to provide a prompt response to mission-critical public safety communications systems outages.

NOTES:

• FLSA: Non-exempt
• Candidates must pass a background/reference check; successful applicants will be required to have a fingerprint check through the Wyoming Division of Criminal Investigations.
• E-Verify: WYDOT uses E-Verify an Internet-based system to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities.
• Qualifying eligibility and criteria for the hiring bonus
  • Temporary employees accepting a full-time permanent position.
  • Current employees accepting a promotional opportunity - recruitment must have been opened to the public.
  • One year of service to WYDOT must be completed failure to complete this requirement will forfeit the hiring incentive; funds will be recouped from final pay.
  • Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.
  • Employees would only be eligible for one (1) hiring bonus in a 12 month period.
  • If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period they would be required to pay the bonus back.

Supplemental Information

045-Department of Transportation - WYDOT-Chief Technology Officer - Telecommunications

Click here to view the State of Wyoming Classification and Pay Structure.

URL: State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change please refer to the A & I HRD Website to ensure that you have the most recent version.

Required Experience:

Staff IC