Customer Service Specialist

Solutions Center Team Member

Leaders Furniture is a 55-year-old Florida family-owned manufacturer and retailer specializing in quality outdoor furniture and accessories. Our #1 goal is simple: "A Happy Customer the First Time."

As a member of our Solutions Center team, you will become a go to team member delivering creative, personalized solutions that turn every customer interaction into a great experience and keep our industry-leading reputation strong.

What We Offer

• Outstanding work-life balance: Flexible part-time schedule - no evenings or weekends. Department hours are M-F 8 am - 6 pm
• Small, friendly, and supportive office environment
• 401(k) plan with up to 30% annual discretionary company match
• Extremely generous employee discount on premium furniture

What You'll Do

• Provide caring, one-on-one customer service to resolve issues and create happy, loyal customers
• Serve as the central point of communication with customers, showroom teams, distribution center, and vendors
• Handle high volumes of professional phone calls and emails
• Process and submit vendor warranty claims
• Coordinate repairs with our in-house repair department
• Quickly master multiple computer systems and become a trusted product expert on our furniture collections

What We're Looking For

• Customer service or retail experience (preferred)
• A warm, positive attitude and genuine love for helping people
• Professional verbal and written communication skills
• Ability to work independently and collaboratively in a small team
• Strong computer skills and a quick willingness to learn new systems
• Self-motivated "Can Do" attitude with initiative to find creative solutions
• Commitment to continuous learning and growth

Leaders Furniture maintains a drug-free workplace and conducts pre-employment background checks and drug testing. Leaders Furniture is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, merit, and business needs.

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