Revenue Operations Analyst

Analyst, Revenue Operations


The Challenge:


In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do


business with . s stewards of 's global quote-to-cash business processes, we strive to


delight customers and stakeholders through standardized processes and automated solutions that are


supported by smart people who are flexible to evolving business needs. We move quickly, so the


business can move quickly and capitalize on opportunities to support the creativity of our customers.


We are a value-driven organization and foster a culture of diversity, inclusion, and continual growth and


learning.


What you'll do:
• Support all activities related to, but not limited to, customer account management, business


consultation,contract validation and execution, order processing, invoice creation, usage


metering, and provisioning products.
• Performs complex validations of revenue transactions sourced through multiple selling channels


(Channel, Enterprise, eCommerce). Ensures that deals presented align with product rules,


revenue standards, and compliance policies.
• Executes work in compliance with SOX controls, including drafting controls, narratives, memos,


and process documents. Partners with internal and external auditors on audits of control design


and execution.
• Stewards and knowledge experts over customer information related to contracting, order


management, and provisioning. Leverages this knowledge to provide business


recommendations to ensure optimal customer experience outcomes.
• Monitors a subset of automated transactions through various tools and technology solutions.


Review logs and system reporting to intervene, troubleshoot, and manage errors.
• Provide escalation support for external customers, sales, customer service, product


management, product marketing, finance, and legal. Serve as a subject matter expert who


initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
• Be a champion of scaling the business through automation by identifying ideas, building


proposals, securing support for prioritization, documenting requirements, partnering with


technical teams for development, testing solutions, and leading enablement and change


management.
• Operationalize strategic plans for new product offerings and routes to market by testing,


adopting, documenting, and communicating required changes. Executes against defined


integration strategies for acquired companies, including onboarding to new systems and


processes, maintaining business continuity, and performing customer, financial, product, and


user data migrations.
• Designs and executes reports to support accuracy reconciliation, capacity planning, work


completion, key results performance, and other ad hoc requests.
• Creates and maintains documentation essential to performing the role. Includes: job


procedures, corporate policies, process flows, stakeholder FAQs, and new hire onboarding


documentation.


What's needed to succeed:
• Strong written and verbal communication and presentation skills
• Relentless attention to detail with a central focus on customer experience
• Critical thinking skills to solve unique challenges
• Ability to prioritize, multitask, and meet crucial deadlines
• Solid documentation and organizational skills
• Self-starter that can execute work independently
• Capable interpretation of legal contracts, terms, and conditions
• Knowledge of accounts receivable, revenue recognition, and finance operations
• Bachelor's degree or regional equivalent
• Demonstrated proficiency with standard tools (Office 365, ERP, CRM)
• 2-5 years of experience in a similarly related role


EEO:


"Mindlance is an Equal Opportunity Employer and does not discriminate in


employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."