Float Teller/Member Service Representative

Join Our Team at MTC Federal Credit Union!

At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness. We are currently seeking a dynamic Float Teller/Member Service Representative to join our team and help drive our mission forward.

About the Role

We are seeking a friendly, detail-oriented Float Teller to join our team! In this role, you will support multiple branch locations, assisting members with financial transactions while delivering exceptional service. This is a great opportunity for someone who enjoys variety, teamwork, and building relationships with members across different branches. Hours varies from 7:15 am to 6:30 pm M-F.

What You'll Do

• Process member transactions accurately, including deposits, withdrawals, and loan payments
• Handle cash transactions and negotiable instruments such as money orders and cashier checks
• Balance your cash drawer and daily transactions with a high level of accuracy
• Verify and post transactions to member accounts while maintaining accurate records
• Greet members warmly and provide information about products and services
• Identify opportunities to recommend Credit Union products that meet member needs
• Assist with administrative tasks such as filing, data entry, and answering phones
• Travel to and support various branch locations as needed
• Perform additional duties to support branch operations

What We're Looking For

• Previous cash handling, teller, or customer service experience preferred
• Strong attention to detail and accuracy
• Excellent interpersonal and communication skills
• Ability to adapt quickly to different branch environments
• Basic computer and data entry skills
• Professional appearance and dependable attendance
• High level of integrity and ability to maintain confidentiality

What Success Looks Like

• Delivering friendly, professional, and personalized service to every member
• Maintaining a balanced cash drawer with minimal discrepancies
• Accurately processing transactions with limited errors
• Resolving member inquiries efficiently and effectively
• Proactively identifying opportunities to support members' financial needs
• Demonstrating reliability, punctuality, and a team-first mindset

Why Join Us?

• Opportunity to work across multiple locations and build relationships
• Supportive, team-oriented environment
• Career growth and development opportunities
• Competitive including mileage pay and benefits

Requirements

About MTC Federal Credit Union: MTC Federal Credit Union is built on the principles of dedication and perseverance. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making.

Core Values:

• Accountability: We believe that accountability builds trust, which is the foundation of everything we do. Our team members embrace this value by delivering promises, seeking solutions, and taking the initiative when challenges arise
• Respect: Respect is at the heart of every interaction at MTC Federal. We value engaged listening and treating everyone with fairness and dignity, members, teammates, and community partners alike
• Hard Work: We work hard because we know our members work hard—and they deserve a team that goes the extra mile. Hard work at MTC Federal isn't about clocking hours; it's about focus, follow-through, and a willingness to roll up our sleeves to get the job done
• Passion: Passion drives everything we do. We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work
• Genuineness: Being genuine means bringing your authentic self to every interaction, every day. We pride ourselves on building meaningful connections with our members and each other through honesty, sincerity, and empathy

Perks:

• Competitive paid time off & holidays
• Vision insurance
• Dental insurance
• Health insurance
• 401(k) matching & discretionary contribution
• 401(k)
• Disability insurance
• Paid holidays
• Career advancement opportunity
• Competitive base pay and incentive plan
• And more!

Knowledge and Skills:

Experience: Six months to two years of similar or related experience.

Education: A high school education.