Medical Writing Operations Leader

Live events are fun. Concerts, sporting events, and festivals create memorable lifelong experiences with clients, prospects, partners, friends, and family—and they drive real business impact. TicketManager is the enterprise platform they trust to source, manage, track, and report on live event tickets and hospitality—while maintaining compliance, control, and visibility across the organization. Built at the intersection of live events, technology, and enterprise operations, TicketManager makes client entertainment easy and measurable. Our industry-leading software supports everything from invitations and event execution to post-event reporting, helping companies clearly prove ROI and strengthen relationships through unforgettable experiences. TicketManager is trusted by thousands of global brands, including Anheuser-Busch, Verizon, American Express, Nike, and Visa, as well as Fortune 500 companies, professional sports leagues, and major organizations such as the NBA, NFL, NCAA, and NASCAR. We’re also proud to partner with some of the most iconic teams and venues in sports and entertainment, including the New York Jets, Philadelphia Eagles and Phillies, Capital One Arena, Texas Rangers, LAFC, and Seattle Seahawks, along with more than 50 professional and collegiate teams, franchises, universities, and technology providers. At TicketManager, you’ll help build technology that brings people together through live experiences—while solving complex, real-world problems for the world’s best companies. We’re a fast-growing, profitable company that values ownership, collaboration, and excellence, and we’re building a team that’s passionate about making work impactful and fun. If you’re excited about live events, cutting-edge technology, and doing work that truly matters, you’ll feel right at home here. The Data & Analytics Lead is the "intelligence engine" for the entire organization. We are already a heavy Power BI shop; You will manage our Data Lake (AWS or Azure), scale our Power BI Fabric implementation, and act as a high-speed technical partner for every department—from Sales to Fulfillment. Power BI & Fabric Power-User Advance the Stack: Take ownership of a mature Power BI environment. Optimize existing dashboards for performance and design "next-gen" visualizations in Power BI Fabric. Data Lake Architecture & Management Manage and optimize our Data Lake environment (AWS or Azure). Ensure data is clean, accessible, and structured for high-performance reporting. Ingest data from disparate sources (Dynamics, Zendesk, Atlassian, and application data) into a unified layer that allows for cross-departmental analysis. Be open to testing new tools, connectors, or AI-driven data processing methods to find the most efficient path to an answer. High-Velocity Ad-Hoc Analysis You must be able to pivot from a long-term project to a 30-minute deep-dive to answer a pressing business question. Cross-Departmental Projects: Manage a rotating queue of projects from different teams. One day you’re helping Finance with billing reconciliation; the next, you’re helping Support track ticket deflection. Constantly look for better ways to visualize data or automate reporting. AI Integration: Explore how AI features within the Power BI/Fabric ecosystem (like Copilot for Power BI) can be used to speed up our internal workflows. Bachelor’s degree required (Computer Science, Mathematics, Statistics, or related field preferred)

• 3–5 years of experience in a data analytics, BI, or data engineering-adjacent role
• Expert-level proficiency in Power BI, including advanced DAX, Power BI Service administration, and experience with Microsoft Fabric and/or Lakehouse architecture
• Strong hands-on experience with cloud-based data platforms, including AWS (S3, Redshift) and/or Azure (Data Lake, Synapse)
• Advanced SQL expertise with the ability to write complex queries across large, disparate, and legacy datasets
• Demonstrated ability to identify trends, anomalies, and data quality issues proactively (strong analytical and statistical intuition)
• Proficiency in Python or R for advanced data manipulation and analysis preferred
• Portfolio or examples of impactful dashboard design that go beyond standard BI reporting (emphasis on storytelling and usability)
• Comfortable working in fast-paced, in-office environments that require real-time collaboration and rapid iteration
• Technically adaptable and resourceful, with the ability to quickly ramp on new tools across AWS, Azure, and emerging data technologies

Role is In-Office, Monday-Friday

• Retirement: 401(k) & Company Match
• Health Benefits : Medical, Dental, Vision & Chiropractic
• Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
• 5000 fastest-growing private company by Inc. Used by over 4,000 globally known companies including ~15% of the Fortune 500

Employment Type: Full Time Bonus/Commission: No