Patient Service Representative

Job Summary and Responsibilities

As our Patient Service Representative you will provide comprehensive clerical/office support within a physician clinic encompassing reception telephone medical records charge entry referrals and information retrieval.

Every day you will facilitate communicate and collaborate with the healthcare team and patient/family to identify and meet their physical emotional and spiritual needs ensuring quality patient care and operational efficiency.

To be successful in this role you will possess strong organizational and clerical skills meticulous attention to detail in medical record management and charge entry excellent communication abilities and a commitment to patient-centered care and our organizational mission/core values.

• Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality service with the understanding that the provision of quality medical care requires active teamwork and professional conduct.
• Verify accuracy and update all demographic data in the electronic health record and identify communication and financial barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
• Accurately gather and process all necessary information and data to complete all requirements in medical records referral billing and any medical treatment purposes.
• Schedule and confirm patient appointments and revise appointments as needed.
• Thorough and confidential maintenance of patient charts and records including importing and communication of scanned documents. Obtain and process appropriate payments at time of service.

Job Requirements

• High School Diploma or GED
• Previous work experience with basic office and computer skills filing telephone answering reception and basic knowledge of computer software

Preferred

• Knowledge of medical terminology and medical insurance payers

Where Youll Work

St. Catherine Hospital located in Garden City Kansas was founded by two pioneering physicians and the Dominican Sisters. They created and maintained the spirit that has enabled St. Catherine Hospital employees to develop a thriving health care facility unlike any other in southwest Kansas. Like many of the families and businesses in our community our roots run deep 85 years of excellence and counting. Residents of Garden City enjoy life in a relaxed small-town (population approx. 30000) with a zoo several parks golf courses modern shopping and more.

Required Experience:

Unclear Seniority