Patient Care Representative, Orthopedics

Job Description

Job Description

Responsibilities

At VHC Health, every role contributes to exceptional care, better outcomes, and stronger communities.  

In addition to your base compensation, VHC Health offers a comprehensive benefits package, including medical, dental, and vision coverage (subject to eligibility requirements), as well as additional wellness and retirement benefits designed to support our employees and their families. 

VHC Health is committed to wage transparency and equitable pay practices. The compensation offered for this position—whether expressed as an annual salary or hourly rate—is determined based on a variety of legitimate, non-discriminatory factors. These factors include, but are not limited to, a candidate’s qualifications, relevant training and experience, skill level, shift differentials (where applicable), internal equity, and current market conditions. 

The posted hiring range reflects the range VHC Health, in good faith, believes is appropriate for this role at the time of posting. This range may be adjusted in the future based on business needs or market changes. No portion of compensation is considered earned until it is vested and determined in accordance with the terms of applicable policies and benefit plans. The availability and amount of any bonuses, incentives, or other benefits are subject to the terms of those plans and may be modified at the sole discretion of VHC Health, in accordance with applicable law. 

VHC Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law. 

VHC Health maintains a drug-free workplace. The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited at all VHC Health locations. 

Qualifications

Purpose & Scope:

Schedules, meets, greets, and registers patients in a friendly, courteous, and professional manner. Answers and routes telephone calls and messages. Coordinates insurance verifications and preauthorizations. Takes payments and completes daily batching. Maintains medical records and prepares charts for clinic sessions. Provides assistance as needed to physicians, Practice Manager, and clinical staff.

Education:

High school diploma or equivalent is required.

College Degree Preferred.

Experience:

Two Years Office/Clerical Experience Required, or,

Two Years Healthcare/Medical - Primary Care/Office Experience Required

Certification/Licensure:

None.

Awards & Recognition:

• Received a ‘High Performing' designation in U.S. News & World Report’s 2024 list of maternity hospitals across the United States. This survey was based on factors most important to parents when choosing the hospital to deliver their baby.

• Received a  top ranking in the U.S. News & World Report’s Best Hospitals list for 2023-2024. The report ranked hospitals in 15 adult specialties as well as national and regional rankings. VHC Health is proud to be ranked second in Northern Virginia, 4th in the Washington, DC metro region, and 5th in the Commonwealth of Virginia, out of 121 hospitals ranked

• Received an “A” grade in the spring of 2024 in the Leapfrog Group’s ranking for hospitals. The Leapfrog Hospital Safety Grade gives 3,000 “general acute-care hospitals” a grade based on certain measures surrounding patient safety.

• VHC Health ranked as one of the  top hospitals in the region , according to the prestigious annual rankings released by U.S. News & World Report. VHC Health tied for fourth place alongside George Washington University Hospital and Johns Hopkins Medicine-Sibley Memorial Hospital.

• VHC Health’s Outpatient Pavilion Parking Garage has been awarded the prestigious International Parking and Mobility Institute (IPMI) 2024 Apex Award for Stand-Alone Facility Design .

• VHC Health ranks as  Best-in-State for 2024 in Virginia by Newsweek . The first ranking of its kind, this survey ranked the leading hospitals in the United States based on four data sources. VHC Health ranked as #5 in Virginia and was in the top three in the Washington, DC, metro region.

• VHC Health received 5 stars (the highest) in the Centers for Medicare and Medicaid Service’s Quality rating . We were one of only 381 hospitals nationwide to achieve the prestigious five-star rating.

• The Commonwealth of Virginia  renewed VHC Health’s 2021 accreditation as a Level II Trauma Center . This underscores the hospital’s commitment to excellence as a community provider of comprehensive medical services and to acutely injured patients.

• VHC Health’s cancer program received Accreditation with Commendation from the American College of Surgeons’ Commission on Cancer Accreditation. This recognition demonstrates VHC Health’s dedication to providing our community with the highest quality cancer care

OUR COMMUNITY

• Living in Northern Virginia, one of the best places to live near D.C., you can have it all: a lucrative job at a forward-thinking company – plus access to the country’s greatest historical sites, a bustling café culture, active nightlife and concert going, a thriving wine region, seven professional sports teams, and a mild four-season climate with year-round kayaking, biking, and hiking. We offer some of the best public and private schools in the nation and access to 60 colleges and universities. In fact, we are the most educated region in the country. Here, there are no compromises. NOVA is one of the best places to live and work in the country.

• Arlington is home to the Pentagon, and the Arlington National Cemetery.

• Home to more than 100 U.S. and global corporate headquarters, including the 6th highest number of Fortune 500 companies.

• Northern Virginia is one of the fastest growing and most diverse communities in the United States

• Fairfax County has many of the highest ranking schools in the nation according to U.S. News and World Reports.

• Arlington County also offers outstanding schools - about 94 percent of all graduating high school seniors in Arlington go on to attend college.

• Two major airports with direct flights to 109 domestic and 60 international destinations.

• Northern Virginia has many recreational and community amenities including: over 89 miles of biking/jogging trails, 167 public parks, approximately 14 community centers, 7 live stage theaters, 8 libraries, and 652 restaurants.

• Minutes to the Kennedy Center, Smithsonian Museums, Tyson’s Corner, and Wolftrap National Park for the Performing Arts

• Whether you choose to live in Arlington County, Fairfax County, City of Alexandria or in any of the other great areas in the DC area, you will have little problem in finding a location that is right for you.

We look forward to hearing from qualified candidates interested in joining us in a highly collegial environment where the patient is at the center of what we do.