Service Advisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. 30+ days ago Requisition ID: 1018 Salary Range: $55,000.00 To $75,000.00 Annually Imagine earning more as an elite team member of a stable dealership that continues to grow meaning advancement opportunities for you. Experience a more rewarding career with fewer hours, less stress, and an incredible support system. Enjoy a better work environment that is all about customer service rather than hitting quotas. Excel Truck Group is seeking a 1st shift Service Advisor to join our Roanoke, VA team. If you are a truck or auto service advisor or you have strong administrative skills and truck or automotive technical skills, this is a career you should explore! Benefits Industry leading pay: Base compensation range starts between $55,000-$75,000 annually, plus monthly performance bonus Bonus opportunities – Earn additional monthly bonus opportunities! Includes a monthly shift differential bonus of $400, plus a monthly performance bonus Strong benefits package – Includes multiple health plans to choose from with great coverage, dental, short and long‑term disability, optional insurances, 401k with match, generous PTO, 6 paid holidays Desirable schedule – 1st shift Monday‑Friday weekday schedule Environment – Enjoy better hours and no fluctuation in compensation and schedule that you would normally experience with a dealership. Better communication system provides faster customer service and seamless process execution Advancement – As you learn our business, you will be able to move into a Service Office Supervisor role as well as other opportunities throughout the company Stability – Excel Truck Group sells and supports Freightliner, the #1 manufacturer of trucks on the road today with 40% of the market share. Established dealer since 1981, with over 800 employees and 10 locations serving the mid‑Atlantic market Family‑owned – Get to know the owners of the company! Experience how active they are within the organization and how much they care about employees Responsibilities Provide administrative assistance supporting a high‑volume Truck Service team Support diagnostics, repair estimate, commitment of payment, repair, and vital communication as part of the repair process (opening and closing repair orders). Communicate promptly to address and resolve customer concerns and service follow‑up issues Build productive working relationships with fellow employees through clear communication. Maintain an approachable style; foster open communication through active listening Ask relevant questions regarding repair or service request to ensure proper servicing of vehicle Maintain open communications with technicians, management team, and customers regarding job/repair status changes Follow up with customers to ensure they are satisfied with the service received Promote cooperation and teamwork among technicians and support staff; assist other Service Advisors when needed May assist or lead the dispatch process of drivers to pick‑up and deliver trucks to and from customers Support our Safety Culture and is committed to our Elite Support principles Perform all other related duties as assigned to support our dealership and our customers All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law. #J-18808-Ljbffr