Healthcare Customer Service Representative

Job Description

Job Description

Professional Summary:

The Customer Service Representative - Medicare Advantage plays a vital role in ensuring outstanding service for all members. This position requires exceptional communication skills, empathy, and a commitment to resolving member concerns efficiently. The role is integral to maintaining high member satisfaction by providing accurate information, proactive solutions, and courteous support in a high-volume call center environment.

Key Responsibilities:

• Deliver excellent customer service to Medicare Advantage members, addressing inquiries and concerns with professionalism and empathy.
• Assist members with coverage and claims-related questions, ensuring clarity and understanding.
• Accurately interpret and explain policy provisions and benefits for all products to members.
• Conduct thorough research and follow up promptly to resolve member issues efficiently.
• Maintain composure and a courteous demeanor while handling high call volumes in a fast-paced environment.
• Investigate, triage, and resolve member dissatisfaction and issues of concern as assigned.
• Advocate for members by explaining benefits in a detailed, comprehensive manner tailored to their needs.
• Collaborate with team members to achieve departmental goals and ensure seamless member support.
• Uphold company standards of professionalism, punctuality, and adherence to call center metrics and expectations.

Qualifications:

• Proven experience in a call center environment with a solid understanding of performance metrics and expectations.
• Strong computer literacy and ability to quickly learn and navigate various systems and platforms.
• Exceptional phone etiquette and professional demeanor in all interactions.
• Demonstrated ability to resolve customer service issues effectively and efficiently.
• Strong empathy and a member-focused approach to problem-solving and communication.
• Prior healthcare experience is preferred but not required.
• Flexible and adaptable to evolving processes and priorities in a high-demand environment.

Job Type & Location

This is a Contract to Hire position based out of Salem, OR.

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Salem,OR.

This position is anticipated to close on Jul 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.