IT Specialist

Role The IT Specialist is responsible for managing and maintaining an organization's computer systems, networks, and software applications. This role involves providing technical support to end-users, troubleshooting hardware and software issues, implementing security measures, and ensuring the overall functionality and efficiency of the IT infrastructure. The position is part of a Global IT team and requires regular interaction with employees located outside the United States (e.g., Canada, Germany, Poland, India). Flexibility in working hours is expected to provide sufficient coverage. Responsibilities Install and configure hardware and software components to ensure usability. Troubleshoot hardware and software issues. Create application administration workflows, keeping user permissions up-to-date. Develop and test scripts, programs, code, and configuration to optimize routine operations and tasks, including an understanding of API connectors and API code. Implement and maintain security measures. Organize and support full‑cycle inventorying. Participate in an on‑call rotation for emergencies and after‑hours support. Limited/light travel to other locations as deemed necessary by the business. Required Skills At least 3+ years working in an IT/service desk role. Excellent ticket system skills and a strong ability to prioritize tasks according to business needs. Knowledge of scripting languages: Bash, Python or PowerShell. Experience with some or all of the following programs: Okta, GSuite, Zoom, Atlassian Confluence/Jira, macOS, Windows, Linux, and JumpCloud. Previous experience auditing and evaluating an organization's IT infrastructure, applications, data use, and management. Excellent written and verbal communication skills. Technically literate and capable of simplifying concepts for non‑technical users. Aptitude for problem‑solving and a high interest in investigating solutions. Must be capable of working in a collaborative, global team environment. Strong belief in "customer" satisfaction. Hands‑on experience leveraging AI/LLM tools (Claude, Gemini, etc.) to support day‑to‑day tasks, documentation, and problem‑solving. Demonstrated ability to integrate AI/LLM tools into daily workflows to increase efficiency and quality of output. Security Responsibilities at Sauce At Sauce, employees are expected to fully comply with all policies and procedures related to security at the department and organization level, and to exercise a ‘security first’ approach in designing, building, and running products and services. Benefits and Perks Health coverage (medical, dental, and vision) along with disability and life insurance. Additional benefits include parental leave, flexible time off, professional development, and a 401(k) retirement plan with match. For more information, see the careers page at saucelabs.com/company/careers. US Compensation Range

$80,000 - $92,000 USD

Equal Employment Opportunity Sauce Labs is proud to be an Equal Opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. #J-18808-Ljbffr Sauce-Labs