AR Clerk

YOUR MISSION (The Job Description)

The incumbent in this position is responsible for reviewing and processing source data to provide accurate and timely entry to accounting systems and sub-systems. This includes (but is not limited to) Convention, Group, Special Event, Guest, Wholesale, and Travel Agency billing and reconciliation; applying payments; collections for all account types; resolving credit card issues for all account types (company and individual); credit card chargeback reconciliation; and all guest service issues after departure.

THE NITTY-GRITTY (The Essential Job Duties)

• Process input data according to established accounting procedures, facilitating timely and accurate recordings
• Communicate with company personnel and guests to ensure account records are accurate and complete
• Answer guest's inquiries and assist in rectifying guest's problems
• Type correspondence, memos, file documents, etc., copies and distributes to proper recipients
• Review system documents for accuracy and completeness
• Notify supervisor of any potential discrepancies and assists with research and resolution of problems
• Responsible for billing and reconciliation for all non-gaming account types (i.e., Conventions, Groups, Special Events, Guests, Wholesale, and Travel Agency/Wholesale accounts)
• Accurately apply all received payments, and update in established filing/tracking parameters
• Responsible for past due collections for all account types
• Responsible for commission and/or rebate payment processing for all account types
• Responsible for resolving credit card issues for all account types
• Respond to credit card chargebacks and reconciliation of chargeback accounts
• Enter revenue adjustments or settlements of outstanding balances
• Assist guests/guest with service issues after departure
• All other job-related duties and projects as assigned

WHAT IT TAKES (The Qualities We Look For)

• Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
• Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
• Creativity and innovation are essential!
• Ability to think outside the box and approach all issues with a completely fresh approach
• Ability to anticipate needs and over deliver wherever possible
• Candidates must think on their feet and use their initiative to solve problems and deliver solutions
• Excellent customer relations, communication, presentation, and organization skills of utmost importance
• Able to change direction and work on multiple project aspects at once
• Enthusiastic, passionate, able to enthuse and motivate others

MUST HAVE'S

• Current, legal, and unrestricted ability to work in the United States
• Must be able to obtain/maintain Nevada Gaming licensing requirements
• Proficiency and accuracy with adding machines and computers
• Functional knowledge of Microsoft Excel, Word, and Outlook.
• Previous lodging management system knowledge is preferred (i.e. AS400/LMS, Opera, etc.)
• Functional knowledge of credit card transactions and applicable regulations is preferred
• Self-motivated team player with commitment to excellence and accuracy

WOULD BE NICE TO HAVE'S

• 1 year of applicable AR (Accounts Receivable) experience
• Must enjoy being around and working with people
• Comply with all safety and health department procedures as well as all state and federal laws
• Maintain a neat, clean, and well-groomed appearance
• Basic understanding of the company budget process
• Ability to facilitate department roles in monthly financial closings
• Adhere to hotel policies including but not limited to attendance, safety, and behavior

THE WORKING CONDITIONS

• Use a computer, keyboard, and 10-key or calculator
• Solve basic mathematical oriented problems
• Accurately follow established filing parameters
• Communicate effectively with co-workers, management, and hotel guests
• Accurately review, post, and audit relevant information
• Accurately accept and process verbal and written instruction
• Respond and quickly adapt to changing work situations and environments
• Ability to work under stringent deadlines and pressure
• Lift at least 50 pounds
• Follow all safety rules and regulations
• Operate a multi-line phone

VALUABLE TRAITS

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates
• Adaptive, Flexible!
• Embody "great attitude"
• Unwavering integrity and endless work ethic
• Appreciate constructive feedback, as well as graciously providing the same
• Tenacious and self-motivated

This is not an exhaustive list of duties, responsibilities, and conditions

*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*