Operations Manager

Job Description

Job Description

United Land Services (ULS) is a leading full-service landscaping company providing commercial landscape installation and maintenance services. Our expertise includes landscape design, maintenance, irrigation systems, hardscapes, and outdoor lighting. We proudly serve a wide range of commercial properties and are committed to delivering high-quality service, maintaining strong customer relationships, and creating opportunities for our employees to grow.

We are seeking an experienced Grounds Maintenance Operations Manager to oversee daily field operations, crews, equipment, scheduling, and overall quality of our commercial grounds maintenance services. This position is responsible for ensuring crews are properly staffed, equipped, scheduled, and held accountable while maintaining high standards for safety, productivity, quality, and customer service.

Responsibilities

• Manage and oversee daily grounds maintenance operations and field crews.

• Coordinate daily schedules, routes, manpower, equipment, and materials.

• Supervise Crew Leaders, Operators, Spray Technicians, and other field personnel.

• Conduct morning crew meetings and ensure crews are properly prepared and dispatched.

• Visit job sites regularly to inspect quality, productivity, safety, and contract compliance.

• Ensure work is completed safely, efficiently, and according to schedule.

• Monitor employee performance, attendance, productivity, and accountability.

• Train, coach, and develop Crew Leaders and field employees.

• Ensure proper use, care, and maintenance of trucks, mowers, tractors, and other equipment.

• Coordinate equipment repairs and work to minimize operational downtime.

• Maintain appropriate staffing levels and assist with hiring and onboarding of field employees.

• Enforce company safety policies, procedures, and standards.

• Communicate with customers and assist with resolving service issues when necessary.

• Monitor labor hours and job performance to help ensure work is completed efficiently and profitably.

• Work closely with management to identify opportunities to improve operational efficiency, quality, and productivity.

• Maintain a professional, organized, and accountable work environment.

• Perform other duties and responsibilities as assigned.

Qualifications

• Minimum of 2 years of experience in grounds maintenance, landscaping, or a similar field operations management role.

• Strong leadership and personnel management skills.

• Experience managing multiple crews and job sites.

• Knowledge of commercial mowing, grounds maintenance equipment, and field operations.

• Strong organizational, planning, and scheduling abilities.

• Ability to hold employees accountable while building and maintaining a strong team culture.

• Strong communication, leadership, and problem-solving skills.

• Basic computer and technology skills.