Night Audit Agent

Mt. Olympus Resort in Wisconsin Dells is hiring a Night Audit Agent. The Night Audit Agent is responsible for providing superior customer service beyond guest expectations, greeting and receiving guests, answering a multi‑line phone system, directing guests and staff, responding to complaints and service issues, and handling general questions or concerns. Job type: Full-time, non‑exempt Schedule: 11:00 p.m. – 7:00 a.m., including weekends and holidays. *These hours may vary slightly based on hotel occupancy and department need. DUTIES AND RESPONSIBILITIES: Reports to the Front Desk Manager. Assure friendly, courteous and accurate check‑in and check‑out of room guests. Answer the phone professionally, courteously, and respond to questions with accurate and current information. Direct all incoming calls swiftly and correctly. Maintain competent knowledge of the property, local attractions and current activities. Promote friendly, courteous, superior customer service. Take room reservations and cancellations in a highly efficient and friendly manner while capturing all pertinent information. Handle a high volume of cash, credit and sales transactions. Keep front‑desk area and own station neat, tidy, and clean. Monitor guest safety and service issues to provide the safest and most customer‑oriented environment. Assist and monitor room availability, maintenance and housekeeping issues and communicate those to housekeeping in a timely and efficient manner. Other duties as assigned. REQUIREMENTS: Maintain a professional appearance. Professional attitude at all times. Honest and dedicated. Maintain confidentiality and be trustworthy. Exceptional oral and written communication. Excellent time management skills and strong communication skills. Team player able to provide superior customer service. Work weekends and holidays. What We Offer: On Demand Pay – Get Paid the Same Day you Work! Fun and Exciting Work Environment! FREE Waterpark & Theme Park Passes (based on resort occupancy) Full Time, Part Time and Seasonal Positions Employee discounts on hotel rooms, retail and food Company‑wide outings Full Time Employees are Eligible for Benefits: Health Insurance, Dental Insurance, Vision Insurance, FSA Health & FSA Dependent Care after 60 Days of Employment 401K and Paid Time Off after 1 Year of Employment For more information about our property, visit our website. #J-18808-Ljbffr