Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
We’ve proudly served our community for 10 years and have built a strong team of nine, bringing over 100 years of combined insurance experience. Our environment is high-energy and goal-oriented—we work hard, support each other, and make it a point to celebrate our success along the way.

For our team, we offer ongoing training and daily development to help you grow, along with a fun and rewarding culture that includes team outings like Topgolf, axe throwing, and arcade nights when goals are met. We also stay actively involved in the community through events like car shows and local giveaways.

Our office culture is supportive, upbeat, and team-focused. We take pride in creating an environment where people feel valued, challenged, and celebrated. If you’re looking for a place where your growth matters and your wins are recognized, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Sarah DeBruin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.