Senior Collections Analyst

Job Overview NuCO2 is the nation’s leading provider of certified beverage grade carbon dioxide and draught beer grade nitrogen, providing continuous service to more than 150,000 customer locations and carbonating millions of beverages every day. The Senior Collections Analyst provides guidance and support to the Collections Dept. Responsibilities Provide day-to-day guidance and support to collection analysts to ensure workload is effectively managed and targets are achieved Act as the first point of escalation for complex customer accounts and disputes Monitor team performance against KPIs, including collections targets, call activity, aging, and DSO metrics Assist management with workload distribution, queue prioritization, and process adherence Promote a culture of accountability, collaboration, and continuous improvement Lead onboarding and training for new hires, ensuring readiness in systems, processes, and customer communication Develop and deliver ongoing training programs (monthly/quarterly) to enhance technical and soft skills Identify skill gaps and partner with leadership to implement targeted development plans Maintain and update training materials, SOPs, and job aids Manage a portfolio of complex or high-risk accounts, including strategic and escalated customers Support resolution of disputes and ensure timely follow-up to drive account resolution Support leadership with ad hoc reporting and performance analysis Partner with Billing, Cash Applications, Sales, and Customer Service to resolve account issues quickly Serve as a liaison to ensure consistent communication and alignment across departments Support implementation of process improvements and system enhancements Lead the regional collections efforts Provide daily and monthly KPI metrics to improve productivity Develop the team through mentoring and coaching Utilize a variety of financial analysis tools to examine customers for potential risk via liquidity, leverage ratios, forecasting trends, and calculate creditworthiness Evaluate customer records and recommend that accounts be closed or collection attempted based on earnings, savings data, payment history, and purchase activity Prepare reports on current findings and action taken for all accounts under investigation Assist in recommending policies to upper management Contact telephone to collect past due invoices, verify accuracy of charges, or correct errors on accounts Qualifications Strong problem solving, analytical, planning and organizational skills Must work well under pressure, with the ability to multitask and work in a team environment Ability to prioritize and respond to interruptions and unexpected situations with a clear head Ability to work independently Ability to train employees Willingness and ability to research issues as needed Proficiency in JD Edwards (JDE), Outlook, and MS Excel Excellent communication skills with internal and external customers at all organizational levels Ability to comprehend instructions, correspondence, and memos in written or oral form Ability to write correspondence Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to perform mathematical operations using units of American money, weight measurement, volume, and distance Education and Training Bachelor’s degree in business, finance, accounting, or a related field preferred Experience Minimum of two years in a leadership or training role Minimum of five years’ collections experience Experience in a high-volume, B2B collections environment preferred Travel Required No. In exchange for your contributions to the organization, Nuco2 provides employees with a full benefit package to include medical, dental, vision and prescription, matching 401K savings, paid time off, tuition reimbursement, and much more. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr