Supervisor-Patient Access

Location Address: 1100 Central Ave SE Albuquerque, NM 87106-4930 Compensation Pay Range: Minimum Offer $50,481.60 Maximum Offer $77,105.60 Now Hiring: Supervisor-Patient Access Summary: Lead and oversee daily operations for Patient Access areas, ensuring efficient admission, registration, and pre-registration processes Supervise Patient Access staff while ensuring accurate insurance verification for PHS patients Monitor productivity, compliance, and staffing across multiple registration points to deliver high-quality patient service. Type of Opportunity: Full time Job Exempt: Yes Job is based: Presbyterian Hospital Work Shift: Varied Days and Hours (United States of America) Responsibilities: As a Supervisor, Patient Access, you are responsible for leading daily operations and overseeing staff within the Patient Access department. This role ensures efficient patient registration, compliance with regulatory standards, and high-quality customer service. You will select, assign, coach, and develop team members while driving process improvements, maintaining productivity standards, and supporting collaboration across departments to enhance patient flow and financial outcomes. Key Responsibilities May required to work Holidays and Night Shift hours. Select, assign, and oversee department staff, ensuring appropriate training and readiness to perform assigned duties Coach, mentor, and develop staff to meet performance expectations, including quality, productivity, and attendance standards Initiate and manage coaching, corrective actions, and performance improvement plans as needed Ensure compliance with departmental policies, procedures, and regulatory requirements (JCAHO, CMS, EMTALA, HIPAA, and other state/federal guidelines) Monitor productivity, staffing levels, and overtime to align with budget and patient volume demands Collaborate with leadership to establish productivity standards and evaluate staffing needs (temporary and permanent) Review operations and workflows to identify inefficiencies and implement process improvements Manage work queues, reports, and account activity to ensure timely and accurate billing readiness and documentation Address patient, physician, and staff concerns, ensuring excellent customer service and effective resolution of issues Foster team engagement and professional growth through regular 1:1 meetings, mentorship, and continuous development opportunities Qualifications: High School Diploma required; some college coursework preferred Minimum of 2 years of experience in a related field required; 1 year of supervisory experience preferred Strong critical thinking skills and attention to detail Ability to effectively interact with customers to understand needs and clearly explain information Proficiency in Microsoft Office applications Strong organizational and time management skills Ability to work effectively with all levels of staff, management, board members, and the public in high-stress situations Excellent verbal communication skills, including in-person and telephone interactions with members, employer groups, brokers, physicians, and office staff Strong written communication skills Ability to work independently with minimal supervision, manage time effectively, and resolve issues proactively Flexibility with work hours, including support for 24/7 operations as needed All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. Connect with the Presbyterian Recruiting Team! FIRST, we want to make sure you’re in the right place. To provide you with the most accurate job recommendations and updates, please choose the appropriate Career Portal: For Physicians, Midlevel Providers and Advanced Practice Professionals, connect with us here: Provider Career Site For Nursing Professionals (LPN & RN), connect with us here: Nursing Career Site For All Other Career Types, please continue the sign up process on this page