Manager Implementation Ops - Delivery Operations

Job Type Full‑time Position Overview Paylocity is an award‑winning provider of cloud‑based HR and payroll software solutions, offering the most complete platform for the modern workforce. The Payroll Implementation Manager will provide leadership, coaching, training and mentoring to PRC’s to ensure all critical aspects of Web Pay Products are set up accurately and meet the client’s expectations within the specific Service Level Agreement. The Manager will provide feedback to the Consultants on areas of improvement and to identify areas of success. The manager will be instrumental in assisting the PRC team by providing feedback on staff performance, client issues, actions to be taken to improve department and maintain implementation success. The manager must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done. This position is 100% on‑site and is located in one of the following cities: Schaumburg, IL; Meridian, ID; or Rochester, NY. Remote or hybrid work is not available. Candidates must be able to work on‑site five days per week during designated work hours. Primary Responsibilities Ensure that the client base receives the appropriate level of customer service and technical support by handling unresolved and escalated client issues with prompt and courteous service. Manage the day‑to‑day activities of the Implementation support staff by providing leadership, coaching and mentoring. Work with other areas of the organization to ensure consistency in all policies and procedures. Work with the Learning & Development department to coordinate, assess and manage employees’ training needs and gaps. Develop and implement employee motivation activities and incentives. Handle disciplinary issues as necessary. Responsible for interviewing and hiring candidates. Provide positive and constructive feedback to employees while balancing ownership and continuous improvement. Develop and motivate team members to reach departmental goals. Work with the Department Director to plan and schedule resources. Education and Experience 2 years of management experience. Experience in team development and workflow processes in a matrix environment is a plus. Bachelor’s Degree preferred in applicable focus area or an equivalent combination of education and experience. Strong mathematical ability and aptitude to learn the payroll software application. Excellent troubleshooting ability to handle clients’ payroll issues. Ability to multi‑task and work in a fast‑paced, high‑stress environment. Excellent listening and communication skills – 100% client satisfaction is a priority. Knowledge of Microsoft Office, especially Microsoft Excel. Project Management and/or Change Management experience is a plus. Knowledge of Access, SQL or Crystal Reports is a plus. Physical requirements: Ability to sit for extended periods (7‑8 hours a day at a desk or workstation). Use of computer and phone systems: Ability to operate a computer, use phone systems, and type while using multiple software programs simultaneously. Compensation The base pay range for this position is $89,000 – $105,000 per year. Eligible for an annual bonus and restricted stock unit grant based on individual performance, plus a full range of benefits. Benefits Benefits include medical, dental, vision, life, disability, 401(k) match, and additional perks that support employees, their families, and finances. Equal Employment Opportunity Statement Paylocity is an equal‑opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request a reasonable accommodation in the job application or interview process, please contact View email address on click.appcast.io. Privacy Notice Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. #J-18808-Ljbffr Menlo Ventures