Eyecare Team Lead: Elevate Patient Service & Coaching

Select how often (in days) to receive an alert: Create Alert At every neighborhood Pearle Vision we believe nothing should keep patients from getting the eye care they need. Consider working for a Pearle Vision right in your community. We look for employees who are creative, energetic, and people focused looking for exciting opportunities in eye care or retail. Pearle Vision is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

JOB DESCRIPTION GENERAL FUNCTION

The Lead Eyecare Advisor creates exceptional value in the lives of our patients by delivering exceptional patient service and ensuring all patients receive the highest quality of care. Enthusiastically satisfies patients all the time through exceptional service. Understands and brings to life NECE.

MAJOR DUTIES & RESPONSIBILITIES

Remains actively involved in coaching Optometric Technicians through Op-Tech Training Manual and insurance process. Assists co-workers who have questions or problems; cooperates readily in group efforts. Takes immediate and independent action when needed; suggests improvements; recommends solution to problems; does what is necessary without being prompted or reminded. Partners with Management on forecasting staffing and scheduling needs; quickly adjust staffing levels up or down to meet unexpected increases or decreases in patient volume. Is friendly, courteous and informative on the telephone at all times; schedules patient visits in an efficient manner. Greets patients without delay when they enter the office; shows urgency in providing the highest level of service to all patientsand satisfying their needs. Determines the reason for the patient's visit and takes time to explain all required paperwork, tests, products and services as well as communicates the appropriate time frame. Is attentive to details; reviews patient information carefully; shows patience and courtesy to indecisive or difficult to please patients; offers to track down answers to unfamiliar questions; consults with the Managing Doctor/Retail when necessary. Performs work accurately and thoroughly despite time pressure and patient volume; identifies situations involving unsatisfied patients and acts quickly for resolution. Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have. Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses. Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed. Demonstrates knowledge of appointment book/scheduling procedures and computer operations/procedures. Handles and files all patient records in an organized and efficient manner. Places contact lens orders, processes shipments and properly submits invoices for payment. Accurately operates cashier terminal, when required. Takes pride in the appearance of the office and shows initiative in keeping the area clean, organized and professional looking. Informs the Doctor/Retail of potential safety opportunities. Demonstrates safe work practices in the handling of contact lenses, office equipment, etc. Complies with all safety/regulatory requirements ensuring supplies/chemicals are stored and used appropriately.

BASIC (REQUIRED) QUALIFICATIONS

High School Diploma or equivalent 1 Year Experience Strong communicator and listener Strong interpersonal skills Strong basic math skills Sales skills Knowledge of office merchandise Familiarity with computers and calculators Strong organizational skills

PREFERRED QUALIFICATIONS

Previous experience in customer service, retail, or optical Pay Range:19.96 -28.13 This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at View phone number on click.appcast.io (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email View email address on click.appcast.io We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr EssilorLuxottica