Network Operations Analyst

Job Summary As part of UCDH IT Unified Communications (UC) provides planning, implementation and operational activities to deliver Wide Area Network (WAN), Local Area Network (LAN), Voice over Internet Protocol (VoIP), Private Branch Exchange (PBX) telephones, wireless, video, voicemail, automated call distribution (ACD) and workstation service for the entire UCDH enterprise. In response to institutional requirements, the department provides technological support for the cost‑effective use of computers, software, telecommunications, video and networking to include installation, training and problem resolution. The Network and VoIP Analyst will assist UC team in maintaining 24×7×365 high availability and mission critical voice and data network. The Analyst will be responsible for resolving daily voice and data network issues in response to IT Operations Center alerts and escalations. The Analyst will also work with Security Team, project managers and other staff to resolve a multitude of voice and data network adds moves and changes, repairs, monitoring and performance issues. The Analyst is an experienced professional who knows how to apply theory and put it into practice with in‑depth understanding of the professional field; independently performs the full range of responsibilities within the function; possesses broad job knowledge; analyzes problems/issues of diverse scope and determines solutions. Under general direction, the Analyst applies skills as a seasoned, experienced communications professional with a full understanding of industry practices and relevant policies and procedures. The Analyst must have the knowledge, skills and abilities to make decisions that broadly affect the entire UCDH. Minimum Qualifications California driver's license required. Have a valid California driver's license, a driving record that is in accordance with local policies/procedures, and/or enrollment in the California Employer Pull Notice Program. AA Degree in a related area such as networking and/or equivalent experience/training. 2 years experience providing network support. 2 years or more experience with the following: Experience maintaining large enterprise communications and network systems. Experience with various network hardware platforms, network related protocols and software including understanding of OSI layer 2 and 3 protocols at a complex level and related technical standards critical to the operation of interconnected networks. Experience working with LAN protocols including dynamic routing protocols (OSPF, etc.), gateway protocols (BGP, EIGRP, etc.) and backbone protocols. Experience with network diagnostic and performance management tools and software. Experience performing Private Branch Exchange (PBX) telephone systems add, moves, changes and repairs remotely and in the field when required. Experience maintaining an enterprise‑size Cisco VoIP technology architecture and design: including the integration between Cisco Call Manager (CUCM), UCCM and Cisco Unity Voice mail systems, Package Contact Center Enterprise (PCCE) VoIP Automated Call Distribution (ACD) systems and applications, VoIP hardware and application, and maintaining a large network dial‑plan, calling search spaces, and device pool configurations. Experience with WAN and VoIP protocols, including MGCP, SCCP, SIP, H.323, T1, ISDN, Frame Relay and QOS. Experience configuring network switches, routers, firewalls, VPN, authentication servers, load balancers, wireless controllers, access points, and other network components. Experience with telecommunications applications such as but not limited to Cisco Unity Voice Mail, PCCE Automated Call Distribution, Call Manager, IP Celerate, NEC Public Branch Exchange (PBX), features and functions for a large enterprise network. Experience providing good customer service in completing customer requests related to but not limited to voicemail account changes, Cisco VoIP phones installs, NEC/Cisco phones in the field, phones repairs, monitor PBX / VoIP and Carriers services, phone features and functionality supported by IT Unified Communication. Experience with telecommunications tasks related to the installation of vendor services, telecom services, collaboration services, features and functionality supported by IT Unified Communication. Demonstrated ability to communicate technical information to technical and non‑technical personnel at various levels in the organization. Experience with the change control and enterprise notification to coordinate changes within a 24/7 environment. Able to learn effectively and meet deadlines. Self‑motivated and works independently and as part of a team. Preferred Qualifications CCNA preferred. Experience managing projects and meeting critical deadlines. Advanced working experience with the change control and enterprise notification to coordinate changes within a 24/7 environment. Experience performing NEC (Fusion) Private Branch Exchange (PBX) telephone systems add, moves, changes and repairs. Experience utilizing a ServiceNow ticketing system for trouble tickets and service requests to complete adds, moves and changes for complex communications and network system. In‑depth experience with network diagnostic and performance management tools and software. Demonstrated diverse problem‑solving skills. In‑depth experience with network diagnostic and performance management tools and software. Key Responsibilities 30% - Cisco LAN/WAN/WLAN and VoIP Technologies – Implementation 30% - Network and VoIP operations and monitoring 30% - Cisco LAN/WAN/WLAN and VoIP – Troubleshooting 10% - Development Position Information Salary or Pay Range: $3,276.00 - $6,027.20 Salary Frequency: Bi‑Weekly Salary Grade: 230 UC Job Title: COMM AND NETWORK TCHL ANL 3 TX UC Job Code: 005168 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% Shift (Work Schedule): Mon – Fri – 8am to 4pm Location: UCDHAS Building (HSP165), Rancho Cordova Union Representation: TX‑Technical Professionals Benefits Eligible: Yes Mission critical: position is 100% on‑site. Benefits High quality and low‑cost medical plans to choose from to fit your family's needs. UC pays for Dental and Vision insurance premiums for you and your family. Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave. Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement. Access to free professional development courses and learning opportunities for personal and professional growth. WorkLife and Wellness programs and resources. On‑site Employee Assistance Program including access to free mental health services. Supplemental insurance offered including additional life, short/long‑term disability, pet insurance and legal coverage. Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles. Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here. Physical Demands Standing – Frequent 3 to 6 Hours. Walking – Frequent 3 to 6 Hours.Sitting – Frequent 3 to 6 Hours. Lifting/Carrying 0‑25 Lbs – Occasional up to 3 Hours. Pushing/Pulling 0‑25 Lbs – Occasional up to 3 Hours. Bending/Stooping – Occasional up to 3 Hours. Squatting/Kneeling – Occasional up to 3 Hours. Keyboard use/repetitive motion – Occasional up to 3 Hours. Mental Demands Sustained attention and concentration – Frequent 3 to 6 Hours. Complex problem‑solving/reasoning – Frequent 3 to 6 Hours. Ability to organize & prioritize – Frequent 3 to 6 Hours. Communication skills – Frequent 3 to 6 Hours. Numerical skills – Occasional up to 3 Hours. Constant Interaction – Occasional up to 3 Hours. Customer/Patient Contact – Occasional up to 3 Hours. Multiple Concurrent Tasks – Frequent 3 to 6 Hours. Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Special Requirements This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment. This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements. Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. Equal Opportunity Employer The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. The Universal Anti‑Discrimination Policy of UC can be found here: To learn more about our background check program, please visit: #J-18808-Ljbffr UC Davis Health